Commercial Service Manager

Key Responsibilities:

• Manage the daily operations of the commercial vehicle service department to ensure efficient workflow and high-quality service delivery.
• Lead, motivate, and develop a team of service advisors, technicians, and support staff to achieve departmental goals.
• Monitor financial performance, including labour sales, workshop efficiency, and profitability.
• Maintain strong customer relationships and ensure consistent delivery of exceptional service standards.
• Implement and oversee warranty, maintenance, and service processes in line with OEM and dealership policies.
• Ensure compliance with health, safety, and manufacturer requirements.
• Report on key metrics and identify opportunities for process improvement.

Requirements:

• Proven experience in a Service Manager or Aftersales Manager role, ideally within a commercial vehicle or franchised dealership environment.
• Strong leadership, communication, and problem-solving skills.
• Excellent understanding of workshop operations, technical processes, and financial reporting.
• Customer-oriented with the ability to handle escalations professionally and effectively.
• Valid drivers licence and ability to work under pressure in a fast-paced environment.