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A Technician

4 hours ago8 views
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General Details
Location:
Mbombela / Nelspruit, Mpumalanga
Advertised By:Agency
Company Name:Job Placements
Job Type:Full-Time
Description
  • Maintain a friendly and organised customer service environment and ensure that client queries are handled accurately in a professional manner and that you are presentable at all times.
  • Assist with technical support provided by the department, both telephonic and at the counter.
  • Responsible for the mechanical and electronic testing and repair of all products.
  • Ensure that all equipment repaired and tested performs in their original state and to our quality standard.
  • Log all failures to ensure that the quality department at Head Office receives proper and useful feedback about failures experienced, and assist the Production and R&D department in establishing of failure trends and suggest possible improvements to our product(s). Prepare technical/quality information and attend weekly meeting to feedback to Head office.
  • Assist with the designing and improvement of test jigs to improve our service capabilities.
  • Responsible for the capturing of SAP and or ZOHO/CRM transactions during the service and repair processes.
  • Assist when necessary with other ad-hoc duties; i.e. Internal sales, stores, training, OHS, updating of technical data, exhibitions, site support, the testing of new products, special site requirements.
  • Manage optimal relationships with the client base, ensuring that the needs of the client come first.
  • Maintain the highest level of neatness and adhered to all Occupational Health and Safety standards.
  • Respond to incoming technical support queries via all contact channels (live chat,calls,zoho desk email tickets)
  • Ensure that written communication is responded to within the specified SLAs for each channel.
  • Ensure that all communication with our clients is of the required quality as outlined in the departments QA script.
  • Capture all relevant information on inbound calls (zoho desk interaction logging)
Minimum requirements:
  • In possession of or studying towards of N3/S2 (Electronic or Mechanical or Electro-Mechanical Engineering)
  • Good knowledge and understanding of electronic concepts
  • Displays good practical ability
  • Must have a VALID drivers license

https://www.jobplacements.com/Jobs/T/Technician-1271976-Job-Search-03-16-2026-04-08-26-AM.asp?sid=gumtree
Id Subtitle 1352331158
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Job Placements
Selling for 1 year
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