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Service Coordinator

17 hours ago3 views
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General Details
Advertised By:Agency
Company Name:Job Placements
Job Type:Full-Time
Description
Minimum requirements:
  • Qualified Millwright trade or a National Diploma in Electrical, Mechanical, or Mechatronics Engineering.
  • 815 years experience in service coordination, service administration, or technical support.
  • Proven experience coordinating and managing field service technicians in an industrial or mechanical environment.
  • Strong technical understanding of industrial equipment, including pumps, compressors, blowers, valves, measuring instruments, leak detectors, and vacuum pumps.
  • Experience in industries such as Food Processing, Automotive, Chemical, Pharmaceutical, Plastics, Medical, Water, or Wastewater is advantageous.
  • Skilled in booking, planning, and coordinating field service activities, including alignment with internal teams and supply chain partners.
  • Ability to prepare service quotations, coordinate parts availability, and ensure smooth execution of field service work.
  • Practical field service experience advantageous to understand site requirements.
  • Good route planning and scheduling capabilities.
Personality / Soft Skills Traits:
  • Strong client communication skills.
  • Organised with excellent time management.
  • Computer literate.
  • Ability to work collaboratively with internal teams and external stakeholders.
Duties and responsibilities:
  • Schedule and coordinate all field service activities for vacuum pumps and blowers.
  • Manage technician calendars and efficiently allocate service work, including urgent breakdowns and reactive calls.
  • Handle administration, scheduling, and documentation of service calls, ensuring job cards and reports are accurate and submitted on time.
  • Coordinate and manage preventive maintenance contracts, scheduling services in accordance with contract timelines.
  • Provide technicians with the necessary information and ensure the availability of spare parts in collaboration with stores and procurement.
  • Arrange meetings and site visits with customers, providing proactive updates and feedback.
  • Maintain records of customer equipment, applications, and site audits.
  • Support field service leads, service quotations, and follow-ups to secure purchase orders.
  • Potentially supervise and coordinate field service technicians, assisting with workload management and process improvements.
  • Develop a basic technical understanding of vacuum pumps, compressors, and blowers.
  • Deliver excellent customer service with clear verbal and written communication in English.
  • Demonstrate strong organisation, planning, attention to detail, and problem-solving skills.
  • Work effectively under pressure, managing multiple technicians and service jobs simultaneously.
  • Utilise computer skills, including Excel and service management systems.

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Job Placements
Selling for 1 year
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