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Service Coordinator
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General Details
Description
Minimum requirements:
- Qualified Millwright trade or a National Diploma in Electrical, Mechanical, or Mechatronics Engineering.
- 815 years experience in service coordination, service administration, or technical support.
- Proven experience coordinating and managing field service technicians in an industrial or mechanical environment.
- Strong technical understanding of industrial equipment, including pumps, compressors, blowers, valves, measuring instruments, leak detectors, and vacuum pumps.
- Experience in industries such as Food Processing, Automotive, Chemical, Pharmaceutical, Plastics, Medical, Water, or Wastewater is advantageous.
- Skilled in booking, planning, and coordinating field service activities, including alignment with internal teams and supply chain partners.
- Ability to prepare service quotations, coordinate parts availability, and ensure smooth execution of field service work.
- Practical field service experience advantageous to understand site requirements.
- Good route planning and scheduling capabilities.
- Strong client communication skills.
- Organised with excellent time management.
- Computer literate.
- Ability to work collaboratively with internal teams and external stakeholders.
- Schedule and coordinate all field service activities for vacuum pumps and blowers.
- Manage technician calendars and efficiently allocate service work, including urgent breakdowns and reactive calls.
- Handle administration, scheduling, and documentation of service calls, ensuring job cards and reports are accurate and submitted on time.
- Coordinate and manage preventive maintenance contracts, scheduling services in accordance with contract timelines.
- Provide technicians with the necessary information and ensure the availability of spare parts in collaboration with stores and procurement.
- Arrange meetings and site visits with customers, providing proactive updates and feedback.
- Maintain records of customer equipment, applications, and site audits.
- Support field service leads, service quotations, and follow-ups to secure purchase orders.
- Potentially supervise and coordinate field service technicians, assisting with workload management and process improvements.
- Develop a basic technical understanding of vacuum pumps, compressors, and blowers.
- Deliver excellent customer service with clear verbal and written communication in English.
- Demonstrate strong organisation, planning, attention to detail, and problem-solving skills.
- Work effectively under pressure, managing multiple technicians and service jobs simultaneously.
- Utilise computer skills, including Excel and service management systems.
- https://www.jobplacements.com/Jobs/S/Service-Coordinator-1275970-Job-Search-03-27-2026-04-29-32-AM.asp?sid=gumtree
Id Subtitle 1353255793
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Selling for 1 year
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