Collections Team Leader

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General Details
Job Type:Full-Time
Description

National Debt Advisors, a renowned debt consolidation company based in the heart of Cape Town, is looking for a skilled Team Leader to manage the performance and service quality in the department. The ideal candidate would be experienced in the Debt Review industry, managing a team of inbound and outbound agents in a call centre setting. Apply today to enhance your career in a business which offers a diverse and friendly work culture, growth and great incentives!

Qualifications and Experience:

  • Matric (essential)
  • Related Diploma or degree (advantageous)
  • Clear ITC and criminal record (essential)
  • 2 years’ Debt Collection experience (essential)
  • 2 years’ Debt Review experience (essential)
  • 2 years’ Team Leader experience in a collections environment
  • POPI knowledge (advantageous)
  • Knowledgeable in Payments Distribution Agents
  • Familiar with payment processes, tools and systems

Competencies:

  • Ability to work with accuracy in a high-pressured environment
  • Ability to interpret and communicate complex data and results
  • Strong problem solving and decision-making skills
  • Knowledge of debt collection systems and technologies
  • Exceptional verbal and written communication skills
  • Excellent Customer Service skills

Responsibilities:

  • Managing a team of Payments and Collections Administrators
  • Analysing data and utilising the information to promote productivity and continuous staff development
  • Ensuring high collection and retention rates
  • Efficiently managing the collection book at optimal capacity
  • Providing training, coaching and performance improvement plans to agents where necessary
  • Ensuring adherence to compliance requirements through call listening and performance assessing
  • Liaising with other departments to ensure synergy and ultimate company success
  • Ensuring relevant HR documentation is submitted electronically as well as manually

Job Type: Full-Time

Salary: R15K negotiable

Id Subtitle 633650044
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