Quad Star Investments 5000 Pty Ltd is a leading provider in the Call Centre Industry. We are committed to delivering exceptional customer service and are looking for dedicated individuals to join our growing team. If you're passionate about helping others and thrive in a fast-paced environment, we would love to hear from you!

Key Responsibilities:

• Outbound & Inbound calls from customers, providing accurate information and assistance

• Resolve customer inquiries, complaints, and issues promptly and professionally

• Maintain up-to-date knowledge of company products, services, and policies

• Achieve individual and team targets for call handling, customer satisfaction, and other key performance indicators

• Document all customer interactions and ensure accurate record-keeping

• Assist with outbound calls for follow-up or service-related purposes

Qualifications:

• Previous experience in a call center or customer service role is preferred - at least 6 months experience

• Strong communication skills (both verbal and written)

• Excellent problem-solving abilities and a customer-focused approach

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously

• Proficiency in using computers and call center software

• Positive attitude, patience, and a strong team player

Benefits:

• Competitive salary and performance-based incentives

• Comprehensive training and ongoing development opportunities

• Opportunity for career growth within the company