Customer Care Consultants required – Somerset West
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Dynamic Somerset West based utility auditing firm is looking for Customer Care Consultants that are well-spoken, confident, well presentable, hard-working, energetic, target lovers and have a great passion for customer service and sales.
Candidates’ primary focus will be to ensure satisfied clients by delivering superior customer care in assisting existing and new clients. Must be able to interact with wide range of client profiles, building solid relationships.
A tertiary qualification will be an advantage.
Clean criminal record and credit background
Minimum of 2 years working experience in a Customer Service / Sales focused position (face-to-face and telephonic)
PC Skills – High proficiency
In-depth knowledge of MS Office product suite (especially PPT, Word, Excel)
Must be able to communicate in English fluently
Own transport required
Contactable landline references
Key Performance Areas:
Manage customer queries and prompt handling of issues
Conduct all inquiries in a professional manner face-to-face and telephonically
Look for opportunities to sell products or services to current or potential clients
Manage all relevant administration processes
Meet monthly targets
Knowledge and understanding of energy industry (advantageous)
Customer Relationship Management
Conflict handling skills
Administration and organisational skills
Communication skills (verbal and written)
Afrikaans and or other languages advantageous
Self-motivated and able to work independently and autonomously
Able to work under pressure & adapt to change
Organized with a high attention to detail
Basic salary of R5 000 – R7 000 per month (depending on experience)
Permanent employment opportunity
Rapid growth potential
We will only consider those applicants who meet with all the minimum requirements due to the level of customer service commitment required within this role.
Should you be interested in applying for this position, please email the following documentation via Gumtree with the JOB REFERENCE NUMBER: G-CUS-1
CV with Cover Letter / Photo
Tertiary qualifications (if you have)
ONLY CANDIDATES LIVING IN THE AREA WITH OWN TRANSPORT WILL BE CONSIDERED. NO RELOCATION POSSIBILITY.
SHOULD YOU NOT HAVE HEARD FROM US WITHIN 14 DAYS OF RECEIPT OF YOUR CV, KINDLY ACCEPT THAT YOUR APPLICATION WAS UNSUCCESSFUL.
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