Customer Service and Support Agent

16 days ago1046 views
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General Details
Advertised By:Agency
Job Type:Full-Time
Description
Our client based in Morningside Johannesburg is looking for a dynamic Customer Support Specialist.

The company is one of the fastest growing start-ups worldwide, with millions of contently satisfied customers in over thirty countries! The organisation operates in Europe, Mexico and Africa. The widely established organisation is defining the future of transport!
The role as Customer Support Specialist:


• Maintaining a positive, empathetic and professional attitude toward customers
• Responding promptly to customer inquiries
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints
• Ensure customer satisfaction and provide professional customer support
• Scoping
• Troubleshooting
• Resolving customer queries via phone, chat and email Requirements:


• Fluent in English (spoken and written)
• National senior certificate
• 1 to 2 years of customer service experience
Working hours:

06:00 - 23:00 rotational shifts


Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 201693 subject heading or email body.

Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted. Should you not receive communication from our offices within two weeks of submission please note that your application will not be considered for this position.

We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again.

Should you require any additional information give us a call on 021 012 5566.

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Website: http://www.surgo.co.za
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Website: http://www.surgo.co.za