Contact Centre Agent | Port Elizabeth | Gumtree | 187543528
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    Contact Centre Agent
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    Contact Centre Agent

     
    Posted 4 months ago
    • JOB TYPE Contract
    • EMPLOYMENT EQUITY Non EE/AA
    • ADVERTISED BY Private

    OVERALL PURPOSE OF JOB:

    • Process customer service and technical service enquiries through inbound calls and provide end to end service

    Main Responsibilities will include but will not be limited to:

    • Must be able to professionally and articulately communicate with customers

    • Must be able to present benefits/opportunities of the product or service in an effective manner

    • Identify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customers

    • Exercise appropriate soft skills when dealing with difficult customers

    • Ensure correct listening skills and probing techniques are used to establish relevant information

    • Be able to effectively communicate with the team leader and team members

    • To ensure that every day query is logged accordingly

    • Ensure that customers are informed as to the progress of queries logged but not resolved

    • Ensure that the customers are called and the resolution is confirmed before queries are closed

    • Ensure that progress of every query logged is monitored until resolution

    Performing any ad hoc tasks as instructed




    OTHER FEATURES OF THE JOB (e.g., location, travelling, shift hours, etc.):



    • Willing to work shifts (ranging from 06h00 to 00h00)

    • Willing to work a six day work week

    • Own vehicle or reliable transport



    KNOWLEDGE AND SKILLS:



    • IT trouble shooting skills

    • Technical aptitude a must

    • Good communication skills verbally and written in English. An additional language an advantage

    • Computer literate

    • Able to work under pressure

    • Goal driven

    • Ability to work with little supervision

      Advantageous


    • Call Centre skills training

    • Call handling skills

    • Telephone etiquette skills

    • Understanding of website navigation functionalities, technology savvy

    • 6 months experience in an Inbound/Outbound Contact Centre environment;



    EDUCATION, QUALIFICATIONS, EXPERIENCE NECESSARY:


    • Grade 12

    • 1-2 years’ working experience preferably in the contact centre industry

    Please ensure that a word document Curriculum Vitae is attached.

    Classifieds Ad ID 187543528
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