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Resource Planner / Workforce Planner

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  • Date Listed 11/01/2017
  • Location
  • Advertised By Agency
  • Job Type Full-Time
  • Employment Equity EE/AA

Job Purpose:


We are currently looking for talented individuals to join the team in Cape Town who will provide day-to-day Resource Planning support to the site in the UK.


To succeed you will not only be an exceptional Resource Planner but will also have an in-depth understanding of the UK market and people.


Main Responsibilities:

  • Headcount reporting
  • Scheduling shifts
  • Shift optimisation
  • Exception planning
  • Complete changes to employee details in the scheduling software
  • Hotspot reporting
  • Ensure rotations are balanced
  • Attend internal hotspot review calls
  • Attend interanl BEST WFM calls
  • Attend Client calls to support the Resource Planning Management team
  • Minute taking/Pro Forma updating
  • Add call and AHT data to the scheduling and forecasting software
  • Performance Analysis
The successful candidate:

  • Aspect Tool Experience
  • Min 1 years experience working within Resource Planning team
  • Excellent command of English language
  • Analytical and problem solving skills
  • Willing to learn
  • Extremely hardworking and driven
  • Loyal and passionate about their work
  • Able to work well under pressure
  • Flexible to business needs
Corin Engel (More ads from this seller)
User since May 2016
47 Published
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