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German Speaking Customer Service Advisors Urgently Needed

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  • Date Listed 20/07/2018
  • Location
  • Advertised By Agency
  • Job Type Full-Time
  • Employment Equity Non EE/AA
Our client, a German Airline call centre, is urgently seeking German speaking customer service advisors.

The ideal candidates are dedicated and dynamic professionals who focus on customers’ needs and satisfaction and place a high value on the quality of their service. They establish good relationships with co-workers and customers, and are driven to continuously develop professionally.

Location
Cape Town (Southern Suburbs)

Job description
Your task will be to manage the customers’ queries and requests regarding the booking and planning for their travel arrangements, whilst ensuring that all quality standards are met and that the customer is left with a positive experience that leads to satisfaction and customer retention.

This involves the following tasks, amongst others:
  • Resolving customer queries in a timely manner, establishing the customer’s needs and proposing the best solution or action to resolve the issue
  • Identifying cross and upsell opportunities that are relevant to the customer, and promoting the products, services, rates or programs that are in the customer’s best interest
  • Ensuring that your knowledge with regard to the company’s products, services, rates and programs is up to date
  • Ensuring that all your work is accurate and that all targets are met
  • Making relevant recommendations to management in order to ensure the best possible customer experience

Requirements

  • Matric or an international equivalent of matric
  • Fluent in English and German (written and verbal)
  • Excellent verbal and conversational writing skills
  • Strong comprehension skills
  • Advanced computer literacy (ability to navigate various screens and systems speedily and effectively)
  • Minimum 9 months customer service experience in German
  • Valid work permit for South Africa (if you are a foreigner)

Advantageous:
  • Contact centre experience
  • Experience working with international clients/ customers
  • Experience in travel, aviation, tourism industry

Salary

  • R 13,000 to R 16,000 (depending on your experience and fluency in German)
  • Up to R 6,000 bonus when meeting all set targets

Benefits

  • Medical aid
  • Life group cover
  • Free parking in the building

Interested and ready to apply?

If you feel that this is the job for you, please email your CV to bberlin333@gmail.com and Pearsonspct@gmail.com ASAP and we will get back to you.

Bettina Berlin (More ads from this seller)
User since Feb 2015
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