International Call center based in Cape Town is currently looking for experienced Call entre Agents for an International campaign.

Prerequisites

• Matric/Grade 11

• 6 – 12 months experience in an outbound email correspondence contact center

• Previous experience in an outbound contact center is desirable.

• Excellent communication skills

• Strong command of the English language with a neutral accent

• Conversational with the ability to build rapport with effective questioning skills to establish customer needs and or concerns.

• Policy driven with the ability to decline client requests in a polite fashion offering solutions to ensure customers remain satisfied.

• Computer literate with the ability to multitask and use multiple systems to process customer service requests.

• Target driven with high energy levels.

• Professional and polite

Competencies

• Active listening skills

• Emotional Resilience

• Passion for people and sales

• Problem solving skills and the ability to provide solutions.

• Ability to negotiate effectively.

• Strong ability to manage time and prioritize tasks.

• Have a good understanding of world geography.

The successful applicant should display a passion for customer service and also displaying the qualities and values of a highly self-motivated individual, target driven by customer satisfaction with excellent active listening and negotiation skills with the ability to up and cross sell based on customer needs

If interested, and you meet all of the requirements above, please send your cv to delon.randhir@ccisouthafrica.com or watsup me on 0659053921