Call Centre Agents wanted

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General Details
Location:
Job Type:Full-Time
Description

We are looking for agents with a passion for customer service excellence to deal with queries from our UK based clientele. Join the winning team, we offer full training and a host of other great benefits!

Key Responsibilities

Contribute individually and as a member of a team to ensure service levels meet agreed client and internal standards

Handle all customer financial details such as customer account information, credit card details and banking account information with relevant integrity and confidentiality

Deliver a quality service to all customers to ensure customer and client satisfaction

Achieve and deliver effective level of personal work, activities, and high level of performance to meet individually set objectives

Knowledge and Experience

  • Matric with English as a first language
  • A clear credit and criminal record
  • Minimum 6-12 months Call Centre Customer Service Experience(non negotiable)
  • Ability to speak, read and write fluently in English

Monthly basic salary R6500 + Shift Allowance (R350)

Earn up to 20% of your basic salary as a performance incentive (based on KPI's)

Shifts are Mon- Fri 9:45- 18:15

10:45- 19:15

NO WEEKENDS

Baseline Staff benefits:

Free Transport is provided

Free Medical Aid (Primary Care) is provided.

Maternity benefits

Please send your updated CV jessica.malan@capita.com


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JessicaMember since 2018
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