Call Centre Agent - Incident Management EXPERIENCE ESSENTIAL IN EMERGENCIES

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Advertised By:Agency
Job Type:Full-Time

Incident Management Call Centre Representative

Description: My client based in Kloof who strives to attend to diverse emergency incidences is seeking a dedicated applicant who can deliver excellent response times and dedication to clients in ALL emergency situations.JOB OBJECTIVES:Reporting of incidents, receiving calls,logging and dispatching of resourcesProvide managment solutions through professional, honest, reliable and cost effective practicesAccurate and timeous distributions of incident details to required servicesProvide feedback and updates to clients as per documented operational processSelf management, maintaining effective and efficient services within a pressurised environment and under stressful circumstancesKNOWLEDGE:Incident management environmentGeographical knowledge of SASound administrative skillsBasic PC working knowledge and Cellphone technologyJOB RELATED SKILLSEmpathy communication, assertive in being able to remain and assist clientsProfessional telephone etiquette not judgemental including excellent listenerExcellent verbal communication skills preferably in ALL languagesHigh sence of urgency, easily adaptable, self driven, keen for new experiences, friendly and patient, Strong problem solving skills, accuracy and attention to detail.Good arithmetic skillsTyping skills (50wmp)EXPERIENCE:Minimum of 3 years experience as either incident co-ordinator (in or outbound) or dispatcher within emergency call centre environmentAdditional experience in customer serviceEDUCATION:MatricA call centre related qulaification would be advantageousADDITIONAL:Shift work (24/7 business)Own transport essentialSALARY:R6000/month probation period of 3 months, thereafter between R7000 - R8000 .My client preferably needs a Zulu speaking application who can also converse in English fluently.This is a very high pressured industry having being emeregencies BUT a lovely Company to work for.Please ONLY apply if you have had the experience as mentioned and available once the client is happy with applicants.Send cv's in WORD format with qualification to with the job reference in the subject line

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