Lead Assistant Manager Trainer

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General Details
Advertised By:Agency
Job Type:Full-Time
Description
The primary responsibility of this role is to manage the delivery of Pre process, Process and Refresher Training to employees. The job also includes evaluating training feedback on an ongoing basis and providing recommendations to further enhance the effectiveness of training's. The primary interactions would include coaching and mentoring of the trainers, regular client calls and periodic reporting of all the above to the Operations owner /Training Manager.

Role/Responsibilities


• To manage the timely delivery of pre-process, Process Refresher trainings for all processes
• To ensure trainers achieve = > 85% of the defined KRAs
• Assist in addressing Developmental needs of employees
• Conduct training / follow up session and measuring effectiveness of training
• Ensure accurate, timely and efficient analysis of Weekly and Monthly reports/Atlas/ERP
• Assist Manager in the development of the monthly/annual training plan based on the training needs analysis and submit for approval
• Determining efficient strategies to meet training needs continually
• Providing feedback to trainers to attain higher standards of training through regular monthly trainer audits/SWOT
• Responsible to control trainer-trainee attrition in the pre-defined areas
• Compliance to set formats/Punctuality absenteeism of self and team Performance parameters


• Training Quality :Trainer audits
• Batch Performance (as defined) in the SOP
• To ensure trainers achieve = > 85% of the defined KRAs
• Attendance
• Drive Compliance to set formats as defined in the FMD/ SOP
• Delivery implementation of preprocess training modules
• Strategies provided to address key issues
• Process improvement drives/ Upskilling of team members
• Any other essential function that may be defined from time to time as directed by the Supervisor Primary Internal Interactions


• LAM/Manager /Sr Mgr for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support
• Sr Mgr for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance
• Core Team for the purpose of updating training curriculum, trainer certification and for ongoing audits and feedback
• QCA/CEA for the purpose of associate performance feedback and audit in order to recommend updates to the training curriculum Primary External Interactions
• Client trainers, SME and Operations for the purpose of seeking feedback on training and discussing specific action plans
• Escalation teams at the client end for the purpose of seeking clarifications answering queries Technical Skills (Minimum)


• Basic Computer Knowledge
• Good keyboarding speed Technical Skills (Desired)


• Good Computer skills Hands of Experience on Power Point, Word and Excel and should be able to work on automated software applications Soft skills (Minimum)


• Business awareness
• Excellent Communication skills - Speak and communicate clearly, concis...


Job Reference #: 201640

Id Subtitle 642657764
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Website: http://www.surgo.co.za
Surgo HR & TrainingMember since 2017
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Website: http://www.surgo.co.za