Customer Service Opportunity
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10 days ago852 views
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Exciting Customer Service Opportunity available
LOCATION: IN TOWN
SALARY 7000 PLUS BENEFITS
Do you have:
No crim record
Good English writing and spoken skills?
If yes please send your cv to
Id Subtitle 684430648
abcabcMember since 2018
We are very excited to share with you an opportunity which has arisen at one of our clients in Cape Town. Our Client is in the Customer Service industry servicing the airline industry for the German market. We are looking for Fluent German speakers to join the team and start the new year at a new company and working in the comfort of your own home.the following is what is required:Matric or Equivalent qualification Computer literacy Be social media savvy Only South African citizens/ Perm resident holdersAvailability to attend training in Cape TownMust have a valid passport and able to travel to Germany for 1 week of client specific trainingHigh level fluency in German & English languagesHigh leave of Computer literacySocial media savvy on various platforms and applicationsStable unlimited internet connection if applying for a home-based roleExcellent problem-solving skillsExperience in providing real-time feedback to customers preferableCall centre or relevant customer service experience will be advantageousAbility to work independently with strong disciplineRemuneration:Basic salary of R16 666.66 per month Performance BonusesFlight & accommodation assistance in case of relocation...
City Centre, Cape Town, Western Cape 2 months ago
Job DescriptionAn established International Contact Centre online gaming company in Cape Town CBD, is looking for German speaking Customer Service Agents to join their international team that serves the European market in the online gaming industry.Key Performance Areas:· Identify the needs of the end user· Answer chats, and respond to emails· Research required information using available resources· Manage and resolve customer complaints· Provide customers with product and service information· Enter and update customer information into system· Identify and escalate priority issues· Follow up customer calls where necessaryQualifications and Experiences:· Completed Matric· Customer Service Experience· Previous Call Centre work an advantage· Previous working experience in the online gaming industry a definite advantageRequired education:· High school or equivalentRequired experience:· Call Centre Agent: 1 year experienceYour duties will include but not limited to:· Promotion driven interventions, inbound (and/or outbound when required)· Financial information, gaming advice, and review for additional offers, pro active value adds· Customer relationship building and management by maintaining customer notes and paying attention to customer cues· Responding promptly and interact effectively with casino customers via a different number of channels, namely calls, emails, webchats, social media· You will be required to stay abreast with customer centre SLA's as teamwork will be required to maintain and exceed the expectations set.· Ensure that more complex customer issues are followed up and resolved in a timely manner (by following defined escalation path when required)Knowledge and Skills:· Strong customer service skills; ability to create rapport with customers, via telephone, chat and email· Fluent in spoken & written English/Swedish/German/Norwegian/French (mother tongue level)· Strong communication skills (verbal and written) - especially: empathy, active listening skills, with the ability to "read between the lines"· Excellent organization, multi-tasking and time management skills· A proven ability to see problems through to their resolution· An excellent history of attendance and adherence to work schedules· Demonstrated literacy in MS Office (Outlook, Word and Excel)· Prioritize tasks in a busy environment· Proven passion for customer service and excellent CRM skills· Pro-active, organized and strong personal drive· Ability to work shifts· Valid driver’s license and own transport is advantageousShift work on rotation:· 6 am - 2 pm· 2 pm - 10 pm · 10 pm - 6 amWebsite: www.moonspinconsulting.com ...
City Centre, Cape Town, Western Cape 13 days ago
Customer Service Online Host German Must be Fluent Cape Town CBD R18 000 – R22 000 Excellent opportunity to work flexible hours and rotational shifts – Morning, Afternoon and Night shifts. 5 days on 3 off. Full online customer service support – fluent in German and/or Portuguese. Opportunity to join this dynamic team. Criteria · Matric or equivalent Minimum · Fluent written and spoken German· Valid work permit for next 12 months OR SA ID/residency· Min. 1-year customer service experience· Able work rotational shifts Please email your CV to firstname.lastname@example.org ...
City Centre, Cape Town, Western Cape 20 days ago
Job Description Moderate all customer reviews and respond to email queriesMeets or exceeds quality and productivity goals assigned by managementDemonstrates clear and polite written and oral communicationMaintains a positive and professional demeanor and portrays the company in a positive lightDemonstrates appropriate sense of urgency for reviews moderation and email response and service levelsFollows company policies and processes in order to process customer requests appropriatelyDemonstrates knowledge and use of departmental resources, policies and procedures.Uses customer service tools in order to provide an accurate response and an exceptional customer experienceEscalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer serviceProactively communicates system and process issues, and customer feedback trends to managementExceeds customer expectations by going above and beyond all other duties as assigned.Moderate all customer reviews and respond to email queries in Italian and EnglishMeets or exceeds quality and productivity goals assigned by managementDemonstrates clear and polite written and oral communicationMaintains a positive and professional demeanor and portrays the company in a positive lightDemonstrates appropriate sense of urgency for reviews moderation and email response and service levelsFollows company policies and processes in order to process customer requests appropriatelyDemonstrates knowledge and use of departmental resources, policies and procedures.Uses customer service tools in order to provide an accurate response and an exceptional customer experienceEscalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer serviceProactively communicates system and process issues, and customer feedback trends to managementExceeds customer expectations by going above and beyond.All other duties as assigned. Basic Qualifications Must be fluent in Italian and English (Speak, Read and Write)Completed NQF Level 41+ year of relevant customer service experienceInternet navigation and troubleshooting SkillsProficiency in Microsoft Outlook and MS Office applicationsExcellent communication skills (spoken and written)Flexibility in work schedule -(Shifts will possibly start and end outside of normal business hours) Preferred Qualifications Some college degree preferred1+ year of relevant phone or email customer service experienceAbility to multi-task with phone and computer skillsExperience working in a customer service or call center preferredExperience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and qualityDemonstrated ability to work as an effective team member...
City Centre, Cape Town, Western Cape 9 months ago
This is an awesome career opportunity for German speaker who have SA ID or permanent residence or the legal right to work in SA. The company offers great benefits and is a customer service and sales representative for major airline. We also have opportunities for fluent German speakers to work from home (please note this is full time although you would be home - based )The start date is very soon so please send cv to email@example.com urgently...
City Centre, Cape Town, Western Cape 3 months ago
AMAZING JOB OPPORTUNITY IS WAITING FOR YOU!!!!Do you speak GERMAN or ITALIAN fluently ? Do you seek for a new adventure and want to work and live abroad? Do you have experiences in Customer Service? We have an amazing job opportunity for you !!!! Home-based or office-based!Work for one of the top rated airlines in the world. Live in one of the best rated cities in the world!!! Join a young dynamic team and become part of the big airline family and work from one of the best places in the world: in sunny Cape Town, South Africa or holiday destination Suva, Fiji - You decide!!!! This is your chance!! Apply today to: firstname.lastname@example.org I am looking forward receiving your CV and motivation letter. ...
City Centre, Cape Town, Western Cape 18 days ago
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