Specialist Software Support Consultant
Who is SimplePay:
A simple, cloud-based solution, which aims to make the often daunting and stressful task of payroll processing simple. Very little to no training required, quick sign up and minimal setup - changing the world, one payslip at a time.
Who we are:
We're a non-corporate, small, but constantly growing team doing big things every day and we're looking for people who share our passion, drive, and enthusiasm. We're big on humility, honesty, and directness and we work hard to maintain a culture of transparency and openness, not just with our clients but with our staff as well, where all ideas are heard and acknowledged.
What you will LOVE about us:
Our H/O is based in Cape Town. Our offices sit along the amazing canal which allows us to have walking-meetings or just to get some fresh air & clear the mind. We occasionally answer emails on the couch or challenge our colleagues to a good game on the PS4. Add in natural light, airy offices, spacious workstations & amazing views. Unlimited coffee, teas (big on tea), cereals, fruits, and other treats. Free secure parking, random staff lunches, and a fun, light-hearted atmosphere.
Great Company Culture - Find out about our awesome team on our About us Page
Meaningful Work - All SimplePay employees have a big impact and are expected to make their work count
Work that Stays at Work - Genuine work/life balance served right here!
Prepare for the Future - Ongoing training, development & career path planning whenever you need it
The role and what you need to get it done:
The role requires you to have the ability to understand information and apply it to different situations as well as a passion for providing clients with an exceptional experience. We want analytical thinkers and problem solvers who are constantly looking for the next best way to do things and aren't afraid to speak up to make this happen, as well as who value efficiency and collaboration in finding solutions.
Here’s a quick snapshot of what you’ll do:
Provide support on processes&legislation via email, chat, & phone
Provide solutions to questions on income, deductions, tax, leave, the software, etc. (Full training provided)
Research solutions to challenging problems our clients face
Escalate new feature, bugs,&work alongside our Dev team in diagnosing the issues
Here are the skills you will need:
Strong problem-solving & attention to detail.
Openness to learning about new tech, software & changes in legislation
At least 1 year’s experience in software/ help desk support
Excellent written, verbal communication & listening skills
Excellent customer service skills
Tech-savvy and an Out the Box thinker
Works well under pressure
The application process
To be considered, please include the below:
A cover letter starting with “SimplePay, pick me because...” and then give us a concise & catchy reason to carry on reading
A PDF copy of your CV and supporting docs
Email to careers[at]simplepay.co.za, all applications missing the above will be excluded immediately.