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2
We are a food distribution company in Montague Gardens and are looking for a self-motivated individual to join our team, to capture and invoice sales.The role requires experience in Sage Pastel, or similar accounting package. We also require matric minimum with sufficient, relevant work experience, but a tertiary qualification is advantageous.This is a sometimes fast-paced, team environment, so it is essential to be able to work as part of a team.Please send through your CV if you think you are suitable for the role, to: applications@dingho.co.zaOnly short-listed candidates to be contacted.
10d
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1
Our client specialises in end-to-end engagement solutions using a holistic approach that connects employees, sales and channel partners, and customers. They are recruiting for an experienced and motivated Support Consultant to join their dynamic team at their Westlake office.
Responsibilities:
• Answer and/or initiating customer interactions, responding to customer needs in a professional, service-orientated manner
• Constantly meeting organizational service level agreements by taking appropriate actions to resolve customer queries
• Assess customer concerns by eliciting the relevant and sufficient information to enable an accurate, appropriate and timely resolution
• Follow appropriate procedures providing solutions to all customer interactions, tailored to the needs of the individual customer
• Provide feedback to the customer on actions taken to ensure appropriate magical levels of customer service
• Remain current with product, system, process and policy knowledge
• Escalate complex problems and difficult situations when required
• Diffuse difficult situations and managing the flow of the call and maintaining control all while navigating the necessary business systems
• Check customer details to ensure accuracy and relevance to the service interventions
Qualification and Experience:
• Good verbal (English, Zulu, Sotho and Xhosa) and written communication and customer service skills
• Attentive listener with a professional approach
• Good attention to detail and data accuracy
• Adaptable and flexible, adapts style to align to cultural differences
• Knowledge of standard rules, procedures, and operations within a contact Centre environment
• Ability to solve basic problems which may be varied but similar
• Ability to fact find to gain a full understanding of an issue and consider most appropriate response
• Ability to work effectively in a team to support the achievement of objectives
• Demonstrates the ability and passion to learn
• Matric or NQF Level 4
• Minimum one-year high pressured customer service environment
• Experience with the prompt resolution of complaints Salary: Market related
Working hours: 08:00 17:00 Monday to Friday, Saturday 08:00 to 12h00
Location: Head Office based in the Westlake area
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202609 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants a...Job Reference #: 202609
41min
1
Key Responsibilities:-Respond professionally to clients via chat, email & phone queries. Skills, Knowledge, and Experience:-Ability to speak and communicate fluently in English & Dutch. Salary:-R30 000 Basic + Commission structure Location:-Cape Town City or Claremont (hybrid role) Industry:-Telecommunication To apply kindly send your updated CV to info@jai.co.za
3h
Customer service agents, receptionist, shipping admin clerks wanted email your cv to hr.peoplecorpsa@gmail.com
8d
*Job
Opportunity: FULLY Remote Customer Service Specialist** --- **About Us:** Long standing US company committed
to delivering outstanding customer experiences. As we expand, we're seeking
enthusiastic individuals to join our remote team as Customer Service
Specialists. If you have a passion for customer satisfaction and want to grow
with a dynamic company, this opportunity is for you! Please note, this is a US
shift based opportunity for a Financial Institution> --- **Key Responsibilities:** **1. Customer Support Evolution:**- Engage in customer verifications
and assist with managing existing accounts.- Guide customers through our
website, ensuring a seamless user experience. **2. Continuous Improvement
Advocate:**- Identify and report website and
user experience issues for ongoing enhancement.- Collaborate across departments
to contribute to an exceptional customer journey. **3. Learning and Growth Path:**- Evaluate loan applications,
following established policies and contributing to decision-making processes.- Grow your skills in income
verification based on business rules. **4. Quality Excellence:**- Maintain and exceed quality
standards in customer support and income verification processes. **5. Proactive Fraud
Guardianship:**- Identify and escalate potential
fraud cases, ensuring thorough investigation according to company processes. **6. Refund Resolution:**- Process and verify refunds with
precision and adherence to company procedures. **7. Multifaceted Communication
Maestro:**- Handle diverse queues
(Applications, Emails, Telephones, Live Chat) with finesse.- Personalize responses within set
guidelines and service level agreements. **8. Financial Guidance and
Compassion:**- Identify financially vulnerable
customers, providing support and relevant information.- Manage vulnerable customers
transparently and fairly, following company procedures and forbearance
policies. --- **Why Join Us:**- Be part of a team that values
positive customer interactions.- Embrace the flexibility of
remote work.- Opportunities for career
advancement and professional development. **Salary:**R21000 + Benefits **How to Apply:**Send your CV to
info@executivecareers.co.za with the subject line: *Remote - Customer Service Financial
Specialist.* *Note: We encourage applications
from individuals eager to embark on a journey of growth and development. If you
don't hear from us within 2 weeks, consider your application unsuccessful.*
17d
Client
Contact Centre Services & Medical/GAP Claims Assessor
Cape Town /Southern Suburbs (Office
based during the probation period)
Salary Negotiable
on experience (R12K - R18 K CTC PM)
My
client, a leading established Long-term Insurance Corporate (Medical/Individual
Life Insurance) are looking for an experienced Client Contact Centre Service
Inbound Administrator & A Medical/GAP Claims Assessor.
Fast
paced, cutting edge – customer centric environment – providing first line support
to members re. Medical aid and Individual Life Insurance queries.
Criteria:
·
Matric minimum + MS Office literate
·
2 years exp. In Medical Aid Client
Services – Inbound Contact Centre OR Medical Aid claims processing and
administration experience
And/ Or Individual Life Policy Admin. Knowledge and
exp.
·
GAP
Claims Assessing knowledge & experience
(advantageous)
·
Excellent written
and verbal communication skills, accompanied with good negotiation skills and
effective in dealing with customers, meeting their expectations.
KPIs
As Medical/GAP
Claims Assessor
•
To
assess, verify and update all personal contact information for clients
including the Medical Aid details and latest claim.
•
Interacting
with medical aids/ medical practitioners regarding medical history and accounts
required relevant to assessing the claim. Arranging for priority claim
investigations and escalations.
•
To
assess the validity of the claim in accordance with the terms and conditions of
the client’s policy document and to make the relevant claim notes on the
system.
As Client Contact Centre Service
Consultant
To be
logged onto the Client Services inbound telephone queue and web touchpoint
•
Resolve
a minimum of 30 telephone calls per day - To strive to have zero lost calls per
day.
•
Answering
the telephone within 2 rings and resolving the client/broker query/request in a
professional and timeous manner.
•
To
respond to and resolve about 15 general/claim related correspondence queries
per day within a 24-hour turnaround time.
Please email your CV to natalie@careerdynamics.co.za
3d
Must have own reliable car Times 6-8am and 2-5pmPermanent post*MUST RESIDE IN GRASSY PARK*contact Umar 0746047922
21d
1
BPO/ PROJECT MANAGER- CAPE TOWNOur client is an international concern providing global medical
assistance and claims handling services to European BPO clients. The company
seeks to grow their African HO in the CBD of Cape Town through
the appointment of a Senior BPO / Project Manager to oversee
all functions and controls of existing and new BPO business implemented.
Minimum Requirements:
·
Bachelor’s Degree
·
5 + years’ management
experience in a BPO Centre environment
·
Experience and knowledge of
Customer Service within the Insurance / Medical industry
·
Advanced level of English
communication skills – both verbal and written
·
The ability to speak a second
language (Italian / German / Swedish / Danish / French) is highly advantageous
Remuneration: R35 000 basic negotiable + full medical aid +
provident fund + 21 days annual leave
The primary responsibilities will include:
·
Contribute to customer
relationship development by building and maintaining constructive relationships
with existing and new BPO customers.
·
Provide solutions that improve customer
experiences.
·
Overseeing productivity,
quality, and controls to ensure SLAs are kept.
·
Ensure that performance meets
customer expectations.
·
Overseeing the coordination of
staff availability and language requirements between the different platforms.
·
Participating in onboarding of
new customers and operate as the main point of contact for the commercial team
at the head office.
·
Participate in discussions of
contractual and financial matters and keep an overview and understanding of
financial flows and balances of BPO customers.
·
Actively participate in
business development projects and follow international developments in fields
of BPO services and travel claims services.
·
Preparation of statistics and
presentations for regular Monitoring Board meetings
·
Actively participate in
internal automation development projects when required.
EMAIL CV:
andy@evolutionrec.co.za
23d
THIS IS AN EXCITING POIITION DEALING WITH GREEK SPEAKING PASSENGERS ON THE AIRLINES - POSITION can be remote from anywhere in South Africa*please do not apply if you are not fluent in the Greek language*work for a prestigious airline brand on various work streamsAssistance to passengers with pre & post flight departure travel-related queries in customer relationsdepartment in Greek & English languagesWork on airline reservations systems & handle outbound voice calls, written correspondence & othermultimedia channels daily.Fully paid product and systems training provided.Daily interactions with international passengers with queries and complimentsRequired to meet specific key performance indicators and meet expected client service levels.Demanding and time-sensitive call centre environmentRequirementsNative level fluency in Greek language: Verbal & Written skills essential (Advanced/Fluency level)We are targeting candidates located in South AfricaPermanent residence permit/ South African ID holders preferred.VISA candidates will be considered for foreigners residing in South Africa.Excellent Computer literacy & technical skillsNo criminal record.Job Types: Permanent, Full-timeJob Types: Full-time, Permanent
1mo
call center position.2x years call center experience. R7000 basic + incentive and uncapped commission.Monday - Friday.please email your cv to Shakeelah@finessa.co.za
1mo
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