Membership Services Agent (German)
13 days ago324 views
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General Details
Advertised By:Agency
Job Type:Full-Time
Description
Our client is a world leader in products for frequent and discerning travellers with a powerful portfolio of brands. Priority Travel Group brands include Priority Pass, the worlds leading independent airport VIP lounge programme, and the International Airline Passengers Association, which has been providing services and savings for frequent flyers since the 1960s.
Priority Travel Group is a market-leader within the leisure and business travel sectors and includes the well-established products: Priority Pass, IAPA, Lounge Pass, Priority Traveller, Golfing Elite and Travel Plan.

Role:


• Take inbound calls in a professional manner
• Handle and overcome objections in a professional and effective manner
• Adhere to targets
• Make outbound calls to an international customer base
• Executing effective sales techniques
• Handle both internal and external email correspondence to and from clients in line with quality standards
• working towards resolution time periods, quality standards and targets
• Targets (weekly/monthly and incentive attached to this)
• Reaching call resolution timeously
• Reaching targets on a daily, weekly and monthly basis
• Adherence to schedule
• Meeting quality assurance selected targets
• Meeting all agreed KPI`s
• Develop excellent relationships with all stakeholders KPI Target
Quality on Calls 80%
Quality on Emails 80%
Accuracy rate 99%
Average Handling time 6minutes
Email Performance Min of 25 a day
Availability 78%
Enrolments 8 per month


• Days of work: Mon to Sun 24/7 (rotational roster, varied shifts see below )
• 5am to 2pm; 11am to 8pm; 8pm to 5am Special arrangements:


• Working SA Public holidays Not negotiable:


• Dealing with clients telephonically above average telephonic communication skills
• Ability and willingness to work weekends and shifts as and when required
• Proven exposure to flexibility and easily adaptable to pressurized environments and change
• Proven customer service orientation and problem solving ability in previous roles/career
• Must have applied foreign language in a corporate environment
• Ability to multi task Nice to haves:


• Experience with working to targets
• Familiarity with call centre culture/environment
• Exposure to travel, either work related or extensive personal travel Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 201682 subject heading or email body.

Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted. Should you not receive communication from our offices within two weeks of submission please note that your application will not be considered for this position.

We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again.


Job Reference #: 201682

Id Subtitle 667986929
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Website: http://www.surgo.co.za