Italian Speaking Customer Service Host

11 days ago136 views
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General Details
Advertised By:Agency
Job Type:Full-Time
Description
We have a very exciting role within the growing Customer Support Department at our client based in Century City. They operate within the e-commerce industry and provide excellent services to their international clients and businesses. The core element of the company is their people, as they recognize that their employees are the driving force of the business, hence they ensure that they employ individuals with high-potential allowing them to develop their career and themselves within the business.

Specification Duties will include, but not limited to:


• Respond to customer queries by telephone, email and online chats in Italian Language
• Process and take ownership of all incoming and outgoing contacts in a multimedia environment
• Process pertinent information into relevant databases
• Customer relationship building management
• Problem solving tasks during shift
• Handle and take full responsibility for customer related queries
• Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.
• Perform extra tasks given by managers / shift supervisors as required Requirements (Non- negotiable):


• Italian as home/first language essential
• Fluent in English; able to communicate effectively (read, write and speak fluently)
• Be available for 24/7 shift rotations Advantageous Requirements:


• Possess a Degree or Diploma Personal Competencies:


• Be a self-starter, self-motivated goal orientated
• Be able to work independently yet be a team player
• Be an analytical thinker with problem solving ability
• Be deadline driven goal orientated
• Excellent time management skills
• Be able to meet deadlines in a highly pressurized dynamic environment
• Be able to handle confidential and personal matters
• Be fully computer literate and have accurate typing skills
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 201418 subject heading or email body.

Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted. Should you not receive communication from our offices within two weeks of submission please note that your application will not be considered for this position.

We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again.


Job Reference #: 201418

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Website: http://www.surgo.co.za
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Website: http://www.surgo.co.za