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Customer Service Advisor

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  • Date Listed 20/07/2018
  • Advertised By Private
  • Job Type Full-Time
  • Employment Equity Non EE/AA

CUSTOMER SERVICE ADVISORS- GREAT BASIC SALARY AND LUCRATIVE COMMISION STRUCTURE..

The position available is for one of our biggest UK clients and is based from Bellville and Century City offices.

Key Responsibilities

  • Provide a reliable and trustworthy customer service to one of UK’s largest energy provider.
  • Identify and understand customer needs to consistently provide a high quality service.
  • Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
  • Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
  • Provide accurate information on products and services to clients to ensure consistency across the organization.
  • Promote and cross-sell the UK client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
  • Operate customer related information systems to maintain and secure records.
  • Contribute to the success of the team and the business by achieving personal targets.
  • Adhere to the company and department standards, policies and procedures.

Qualifications and Experience

  • Minimum requirement of at least a good Grade 12
  • Maths and/or Maths literacy is advantageous
  • Minimum of 12 months customer service experience (Essential)
  • UK call center experience advantageous

Required Skills:

  • Computer literacy (Essential).
  • Proficient in MS Word, Email and good typing speed (Essential).
  • Neutral accent with excellent verbal and written English communication skills (Essential)

Competencies:

  • Customer orientation
  • Results Driven
  • Quality focus
  • Ability to work under pressure
  • Ability to adapt to constant changes
  • Ability to work in teams
  • Conflict resolution
  • Empathetic
Mikael (More ads from this seller)
User since Jun 2018
28 Published
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