Application Support Analyst

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General Details
Advertised By:Private
Job Type:Full-Time
Employment Equity:Non EE/AA
Description

If you have excellent professional communication skills and some customer support experience you may be an excellent candidate to get into the high growth financial technology (FinTech) industry. Paymen24 is a well-established and rapidly growing provider of payment systems and we’re looking for someone hungry to learn new technologies and support a superior SaaS product as an Application Support Analyst.


The Customer Support Analyst should possess superb people and communication skills coupled with some technology experience and will be trained to support an industry leading SaaS offering.


This person will be responsible for Tier 1 and 2 production frontline support of our services. Responsiveness, clarity of communication, and the ability to chase down issues until resolution are the three major success factors for this role.

Responsibilities:

  • Interact with customers via phone, customer service portal and emails to troubleshoot and resolve customer issues.
  • Proactively coordinate with customer and team members to get customer issues resolved within Service Level Agreement (SLA) time periods.

Qualifications and Requirements

  • Superior communication skills in a professional, high volume and high ticket support environment.
  • 2 to 3 years of experience in primary customer support supporting a proprietary software platform (SaaS preferred)
  • Demonstrated excellent customer service skills and service attitude. Team player, with the ability to work effectively and independently.
  • Troubleshooting
  • Consistently delivering a best-in-class customer support experience.
  • Timely, proactive, effective and empathetic communications skills, both telephonic and e-mail.
  • Experienced in complete follow through, from receipt of customer issue through initial recognition of problem, to discovery and problem resolution, culminating in communication of resolution back to the customer. Communicating timely to the customer in each step

If you're interested and meet all the requirements, apply by emailing your salary expectations and CV to career@payment24.co.za

  • If you have not had a response to your application within 14 days please consider your application unsuccessful.
  • No agencies please

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