Ghanaian English and Twi speaking Team Leader

1 year ago12140 views
Ad Saved to My List
View and manage your saved ads in your account.
Add to My List
Report Ad
General Details
Advertised By:Agency
Job Type:Full-Time
At Surgo, our philosophy is: Teamwork makes the dream work! Our management team practices and upholds the lessons of Ubuntu while still delivering against the odds we are faced. We offer the opportunity to work from the privacy of your own home, while providing all the necessary equipment to see you succeed and thrive in our organisation. What are you waiting for? Kick start your career and join our dream team! Our client based in Bryanston Johannesburg is looking for dynamic Ghanaian English and Twi Speaking, Cell Centre Team Leaders to join their fast-growing company. The company is one of the fastest growing start-ups worldwide, with millions of contently satisfied customers in over thirty countries! The organisation operates in Europe, Mexico and Africa. The widely established organisation is defining the future of transport! The position does require you to work shifts The objective of the position: • Set Customer Support Specialists up for success. Making it easy for them to provide the best possible support to clients. • Actively contribute to reaching operational CS KPIs through various projects and relationships with other teams and departments. Duties and Responsibilities: • Customer Service operations and workflow management • Team Leader needs to be aware of and know how to work with all tools and possible data sources • Team Leader needs to be fluent in all SSA CS processes • Team Leader needs to be able to provide Customer Service processes knowledge in an easy and fast way to Customer Support Specialists in order to ensure smooth and high-quality service • Create a safe and productive work environment for Customer Support Specialists • Help to achieve optimal performance from Customer Support Specialists by analysing knowledge gaps and requesting or organising training / guidance for improvement • Communicate to relevant Senior Team Lead, if Customer Support Specialists are not performing as expected • Monitor or make needed adjustments to resource allocation throughout the day, week and month • Lead by example and promote the company's values among the Customer Support Specialists and beyond • Complete Customer Support Specialist tasks with timely and high-quality manner Personal Attributes: • Injection of motivation • Consistency • Transparent Communication • Approachability and Availability • Innovative and Inspirational • Effective Coaching and mentoring • Confident and Knowledgeable • Self-discipline with a knack of timorous delivery Knowledge and Skills: • Fluent in English and Twi (spoken and written skills) • 2 years previous support or call center experience is essential • Scheduling • Reporting and data analysis • Report writing • Previous project management experience Working hours: • Rotational shifts, 06:00am to 23:00pm Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 201692 subject headi...

Job Reference #: 201692

Id Subtitle 903553418
View More
Surgo HR & Training
Selling for 4+ yearsActive Ads 197
Professional Seller
Seller Stats
197Total Ads
3.02MTotal Views
View Profile
Contact Surgo HR & Training
087*******Show Number
Email Address
Upload CV(Optional)
DOC or PDF only max 2 MB file size
Send Message
By clicking "Send" you accept the Terms of Use and Privacy Notice and agree to receive newsletters and promo offers from us.