Hebrew Speaking - Technical Consultant

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General Details
Advertised By:Private
Job Type:Full-Time
Employment Equity:EE/AA
Description

JOB TITLE: Telematics Support Consultant AREA: Telematics

REPORTS TO: Telematics Team Support DATE UPDATED: 12 February 2020


COMPANY OVERVIEW




Inhance is a supply chain technology and telematics business established by experienced industry supply chain professionals. Inhance is the local representative of a number of global software companies. Our telematics business support both local and global customers.



PURPOSE OF JOB

The main purpose of this position is to be able to interact with our customers and handle support queries on our telematics products. The candidate must have experience with Microsoft Outlook and Microsoft Excel. The candidate must be logically minded, and a structured work ethic. Lastly, the candidate must be fluent in both speaking and writing Hebrew and English.


Company training and mentoring will be provided on all job responsibilities relating to handling customer support queries.



JOB RESPONSIBILITIES


ACTIVITIES

1. Verify that the reporting system is up and running

and that data is current. Immediately report any pro blems to Support Services.

2. Investigate units not reporting by process of

elimination.

3. Responsible for identifying, researching, and

resolving technical problems relating to all

company based products.

4. Check reporting units are reporting trip information.

5. Ensure Sim cards are activated on reporting

system.

6. Investigate and escalate any new installation that is not reporting.

7. Track and monitor the problem to ensure a timely

re solution while keepin the client updated at all

times.

8. Understand and interpret customer questions and

needs.

9. Develop and maintain relationships with clients by

regular communication.

10. Set up weekly meeting with the customer team to

update on progress.

11. Attend weekly Inhance meetings.

12. Set up meetings with The Customer managers

(minutes to be distributed following day).

13. Update KPI on the last working day of each month (required for monthly Scorecard).

14. Submit timesheet (electronic) and expense claims. (hardcopy) by midday on the last working day of

each month.

15. Activate Sim accounts on reporting system.

16. Monitor that all newly installed vehicles are

reporting through the reporting system.

17. Assist with other Inhance projects as and when

required.

18. Report any key issues (hardware, software or

operational) to Support Services and Inhance

management.


EXPERIENCE


The following working experience Completed secondary schooling

 1-2 years working experience

 Working in a team environment

 Previous job/s which have been customer facing in

job responsibilities

 Mother tongue: Hebrew

 Fluent in English speaking and writing


Please send me your CV if you are interested on this job.

Id Subtitle 687695664
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jenny.paredesMember since 2010
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