Available To Start Immediately

Open to Work | Customer Service / Operations Manager | Driving Performance at Scale
After 12 years with Amazon, I am now seeking a management-level opportunity where I can drive operational excellence, elevate team performance, and deliver measurable business impact.
I specialise in:
✔ Leading and developing high-performing customer service teams
✔ Managing KPIs, SLAs, and large-scale operations
✔ Coaching leaders and building strong management pipelines
✔ Process optimisation, cost reduction & performance improvement
✔ Handling complex escalations in high-pressure environments
Throughout my career, I’ve consistently contributed to improving efficiency, customer satisfaction, and team engagement in fast-paced, high-volume environments.
 Based in Cape Town (Milnerton)
 Targeting Customer Service Manager / Operations Manager roles (R40k–R80k range)
 Open to on-site, hybrid, or remote opportunities
⏱ Available immediately
If you're hiring for leadership roles or know of an opportunity, I’d appreciate a conversation or referral.
Let’s connect 欄