IT Technician - Vacancies available for our Stellenbosch & East London office

Send CV's to chvandermerwe@truegroup.co.za.

Position Summary:

Desktop Support for dealing with day to day tickets and call outs.

Collecting and delivering stock and services in town.

Track assets and log required information.

Escalate issues for resolution.

Responsibilities:

• Complete assigned tasks and keep ticket system updated with progress.

• Provide support in person, via phone & remote connection.

• Travel to local sites, using pool vehicle, to provide on-site support.

• Hardware - install, setup, configure & troubleshoot faults.

• Software - install, setup, configure. Troubleshoot faults with provider.

• Networking – install, repair, configure & troubleshoot.

• Escalate priority, unresolved or repeated tickets.

• User training & assistance with boardroom connections.

• Product research and purchasing.

• Stock control - capture, allocate, collect and stock take.

• Various admin duties incl: Capturing, reporting, document & record management.

• Must be able to work flexi hours when required.

Necessary and Specific Skills for the position:

• A+ & N+ or equivalent

• Must be punctual and reliable.

• Must be neat and presentable.

• Mus have valid driver’s license

• Able to manage a varied workload and meet deadlines.

• Good interpersonal skills

• Experience advantageous

Key Performance Area

• Completing tickets within reasonable time.

• Accuracy of fully completed installations

• Ensuring tickets are resolved fully