IT Call planner

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General Details
Advertised By:Private
Job Type:Full-Time

IT Call Planner

A Call Planner builds effective working relationships with a variety of stakeholders and operate well within a team environment. The individual displays strong orientation towards ensuring client satisfaction and service delivery in meeting SLA’s.

Key Output

Log all customers reported faults on the system.

Manage and track the reported fault.

Dispatch the Technicians to attend to the reported fault

Update both internal and external customers wrt fault logged and update system

Ensure you receive all Job Cards back from technicians

Process all Job Cards on the system

Ensure all documentation is filled accordingly and where required jobs are invoiced.

Where possible provide support telephonically

Knowledge and Skills:

1-2 years IT Experience Preferred

IT Qualification preferred

1-2 years help desk experience preferred

Excellent organisational skills

Excellent analytical and problem-solving skills

Good prioritisation skills and be flexible enough to adapt plans

An ability to work to tight deadlines and within constraints

An understanding of the service delivery environment and stakeholder interests

Good communication skills

Diplomatic and discrete

Honesty, integrity, versatility

Attention to detail

Reliable and able to produce a high quality of work

Display excellent attention to detail and the ability to manage work processes

Please send your CV and Salary expectation to

Id Subtitle 688687089
View More since 2018
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