IT Support Engineer

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General Details
Advertised By:Private
Job Type:Full-Time
Employment Equity:Non EE/AA
Description

POSITION: IT Support Engineer

AVAILABLE: 1 March/April 2020

SALARY: Basic R16 000 per month

BENEFITS: Petrol Allowance / Performance Bonus

CONTRACT: Full time with a 3 month probation period, where after you will be re-evaluated.

JOB SPECIFICATION

We are an IT Solutions company in Brackenfell, looking for a young dynamic, best-in-class IT Support Engineer with a good knowledge and understanding of IT products and solutions.

Duties include:

  • Provide exceptional support, installation, maintenance and troubleshooting for desktop hardware, peripherals, data backup solutions, mobile devices, wireless, software, anti-virus, file, internet, mail, cloud services and training.
  • Perform network support, installation, maintenance and troubleshooting.
  • Communicate with clients effectively and directly via phone, email and remote diagnostics to identify and resolve client reported issues.
  • Ability to deliver work within agreed Service Level Agreement commitments, particularly desktop troubleshooting resolution standards, and adherence to call logging, ticketing and billing processes.
  • Assist clients in recommending hardware, software and products that may benefit or enhance a client’s network. Provide technical advice, recommendations on industry standards, virus detection, connectivity issues, etc.
  • Ensure that the devices, operating system and applications are up to date with the latest drivers, service packs and system and security patches.
  • Assist with technology research and testing / Develop and streamline business processes.
  • Liaise with 3rd party contractors and suppliers
  • General IT administration duties

MINIMUM REQUIREMENTS

  • At least 4-5 years’ hands-on experience in IT Support and Technical environment.
  • At least 3 years’ experience in a Customer Service Environment.
  • Comprehensive understanding of IT products and ICT Solutions.
  • A+/N+/MCSE/MCSA
  • Must have knowledge of Office 365 Management & Exchange setup, configuration & migration. Mikrotik router configuration & VOIP knowledge would be an advantage but training will be provided.
  • Excellent communication skills in English and Afrikaans.
  • Must have good experience with Windows 7, 8, 10, Office 2007-2019, Routers, Networking (wireless and Ethernet), Desktop/Laptop hardware troubleshooting, smart phone and e-mail setups, Apple products
  • Own reliable transport and cellphone / Valid and current driver’s license
  • Must be neat and presentable, friendly, reliable, trustworthy and must enjoy assisting clients with technical difficulties.
  • Must be able to work independently, be self-motivated, intelligent, go getter, be a fast learner, enjoy problem solving, handle stressful situations and have a passion for technology while keeping a high standard of professionalism.
If you live in the Northern Suburbs (Kuilsrivier/Brackenfell/Bellville) area and you feel you meet the above criteria, please send your CV to: careers@krystal.co.za

If you do not hear from us by 20 February 2020, please consider your application unsuccessful.


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Krystal IT SolutionsMember since 2014
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