Customer Relations Manager

Purpose of the role: To ensure efficient order processing, invoicing, and customer support by coordinating between customers, Regional Sales Managers, transporters, and the warehouse. This role focuses on resolving inquiries, troubleshooting delivery issues, and managing stock returns to maintain smooth operations and high customer satisfaction.

Key responsibilities include but are not limited to:

• Check the online portal for sales and process invoices
• Liaise with customers telephonically to take orders and issue invoices
• Coordinate with transporters when necessary to arrange deliveries
• Provide daily support to Regional Sales Managers by placing customer orders via WhatsApp or Skynamo
• Troubleshoot issues if customers do not receive their orders
• Handle customer complaints and resolve issues effectively
• Ensure orders are dispatched before warehouse cut-off times
• Complete paperwork for stock returns and submit to Finance for credit note processing

Criteria:

• Matric
• Previous experience in a similar role
• Previous experience in a call centre environment
• Sage Evolution / Pastel proficiency is non-negotiable
• Proficiency in Microsoft Outlook and Microsoft Excel (non-negotiable)
• Excellent customer service skills
• Bilingual Afrikaans and English
• Knowledge of the tyre industry would be an advantage but is not essential