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Client Service Officer
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6 days ago66 views
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General Details
Description
Description:
Please note only candida
- Deliver on Service standards as per established Service Model for the function.
- Ensure adherence to processes and address/raise issues that need attention.
- Work proactively with other business functions and stakeholders.
- Ensure fees in relation to the functions responsibilities are posted for services rendered in a timely
- manner and in line with processes.
- Undertake and participate in relevant departmental meetings.
- Periodically review work being undertaken to check for adherence to policy and procedures, check
- quality of work.
- Ensure complaints, errors and omissions are dealt with as per company policy.
- Daily monitoring of progress of assigned cases.
- Dealing with assigned outstanding cases and action regular follow up to ensure progress.
- Ensuring relevant record keeping on systems used for processing or managing work are maintained and up to date across the function.
- To assist and undertake case work as required in the function.
- Contribute to staff training programmes.
- You will take part and actively contribute to the weekly Team Meetings.
- Please be advised that the Team Leader will be responsible for allocating workloads, with the support from the Senior Officer.
- From time to time you may be required to perform other reasonable tasks within the scope of your role to support the business.
- Strong organisational and administrative skills.
- Ability to work as part of a team and positively influence and contribute to the team.
- Good communication skills over the phone, in person and comfortable using video technology to engage with clients and colleagues.
- Ability to work with confidential and sensitive data.
- Good time management.
- Ability to work under pressure and multi-task.
- Experience of working in and maintain good client relationships and delivering good service.
- High level of commitment and positive attitude.
- Exercise the highest ethical and safety standards when conducting your work, particularly where other
- people are involved.
- Be energetic in your approach to performing a service to the Company.
- Be attentive to detail and work methodically and accurately.
- Exercise the utmost good faith towards the Company both in carrying out your duties and in all of your dealings with the Company and its clients and/or its suppliers.
- Possess excellent communication skills.
- Present yourself professionally to fellow employees and clients of the Company.
- Use your initiative.
- Be able to work independently as well as part of a team.
- A willing and flexible attitude to working hours to support team and business needs, as required.
Please note only candida
https://www.jobplacements.com/Jobs/C/Client-Service-Officer-1271066-Job-Search-03-12-2026-04-01-40-AM.asp?sid=gumtree
Id Subtitle 1352032302
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Job Placements
Selling for 1 year
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Key Responsibilities Project Administration & CoordinationCoordinate company projects initiated/driven by the CEO across multiple sites/buildings.Act as central point of contact between internal role players and external service providers.Set up project files, schedules, action lists, and trackers; ensure follow-through on deliverables.Arrange project meetings, site visits, and supplier engagements; compile agendas and minutes where required.Track progress, risks, dependencies and deadlines; escalate issues proactively.Maintain accurate project documentation, quotations, supplier information, and decision logs.Stakeholder & Service Provider LiaisonLiaise with internal teams (e.g., HR, Marketing, Design, Operations) to coordinate inputs and approvals.Brief and manage suppliers/service providers, ensuring requirements are clear and deadlines are met.Conduct local travel to meet service providers, visit company buildings, and support project roll-outs.Executive Support, PA & Travel Coordination (Add to Key Responsibilities)Provide professional PA support to the CEO and selected members of the management/executive team.Manage diaries, meeting scheduling and logistics, ensuring priorities are aligned and deadlines are met.Arrange local and international travel for management, including flights, accommodation, transport, itineraries, visas (where applicable) and travel documentation.Coordinate travel budgets/approvals, obtain quotations, confirm bookings, and ensure all details are communicated clearly to travellers.Prepare and collate meeting packs and briefing notes as required, and assist with correspondence and follow-ups on behalf of the CEO/management team.Handle sensitive information with discretion, maintaining a high level of confidentiality and professionalism at all times.Communications (Internal & External)Draft and compile project-related updates for internal stakeholders (emails, memos, staff updates).Assist with communications content linked to projects (announcements, notices, stakeholder updates).Support the companys professional corporate image through clear, consistent communication.General AdministrationProvide administrative support related to CEO projects and ad hoc initiatives.Maintain high levels of confidentiality and professionalism when handling business-sensitive information.Minimum RequirementsPost-matric qualification (Business Administration, Communications, PR, Project Management, Marketing or related).Fully bilingual in Afrikaans and English (spoken and written) https://www.executiveplacements.com/Jobs/P/Project-Administrator-Communications-Officer-1255310-Job-Search-01-23-2026-10-00-20-AM.asp?sid=gumtree
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