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Client Service Coordinator
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3 days ago106 views
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General Details
Description
Requirements Include (But not limited to):
- Managing WhatsApp customer communication (primary channel)
- Answering inbound phone calls
- Assisting customers with product selection and purchase decisions
- Editing orders in Shopify (address updates, swaps, adjustments)
- Providing delivery and product information
- Escalating complex issues to the Business Unit Manager
- This is a high-volume, fast-paced communication role requiring exceptional written accuracy, typing speed and composure under pressure while managing multiple live customer conversations simultaneously
- Maintaining <15 minute WhatsApp response times during business hours
- Managing approximately ±2030 customer conversations per day
- Handling ±15 inbound calls per day
- Communicating clearly and professionally in written form
- Accurately editing customer orders in Shopify
- Maintaining a consistent, premium communication standard
- Fully fluent in English (spoken and written).
- Highly proficient in Afrikaans (spoken and written)
- Able to switch seamlessly between both languages in WhatsApp and phone communication
- Matric (tertiary qualification advantageous)
- 13 years retail, eCommerce, or customer-facing experience
- Strong computer literacy
- Fast and accurate typing ability
- Strong personal integrity and professionalism
- A disciplined work ethic
- Calmness under pressure
- Structured, clear communication
- Warm yet efficient customer engagement
- High attention to detail
- Coachability and willingness to grow within a structured environment
- Monday to Friday (08:00 17:00)
https://www.jobplacements.com/Jobs/C/Client-Service-Coordinator-1261991-Job-Search-02-12-2026-10-00-35-AM.asp?sid=gumtree
Id Subtitle 1349637599
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Job Placements
Selling for 1 year
Total Ads4.87K
Active Ads4.87K
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Main duties and responsibilities include:Secretarial duties - scheduling meetings, general office administration, correspondence with clients and service providers;Assisting the financial advisor in his job servicing existing clients as well as new clients - handling preparation of all meeting documentation, application forms and follow ups;Filing, capturing client data, updating spreadsheets and word documents;Processing of new business - pre-populate documentation, check all proposals and application forms, submission of application forms to service providers / insurance companies;Follow-up all client transactions, implementation of new business etc;Drawing statements from service providers and summarising client portfolio information;Preparation of the necessary presentations, investment summaries and documentation for client review meetings.Assist with FAIS and FICA compliance and any other compliance requirementsScan to file all new business documents in client folder.General office duties which include but are not limited to filing, scanning, printing, ordering stationary and any other duties which may be associated therewith.Be telephonically available for client queries, and act as initial point of contact for client queries.Maintain an appropriate filing and recording system both hardcopies and electronically.Ensure that investments and assets under management and the recording thereof are kept up to date and current and send out statements on a monthly basis.It is essential that the candidate has the ability to multitask and to work under pressure.Requirements:Grade 12 (Essential). 3+ years experience at a financial advisory practice is advantageousPost Matric qualification will be an advantageStrong written and verbal language skills both Afrikaans and English essentialStrong computer skills essentialOwn vehicle, transport and drivers license essential.
https://www.executiveplacements.com/Jobs/S/Secretary-Financial-Services-1258470-Job-Search-02-03-2026-04-00-34-AM.asp?sid=gumtree
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