Commercial & Operations Manager

Commercial & Operations Manager

Duties and Responsibilities:

• Responsible for overseeing commercial performance, digital infrastructure, operational systems, stock governance, and process optimisation.
• Accountable for revenue monitoring, gross profit control, ERP system implementation and training, website development and performance management, inventory workflow restructuring, and the drafting of internal policies and procedures to improve operational efficiency and profitability.

Key Responsibilities:

Commercial & Revenue Oversight:
Monitor and reconcile daily revenue across in-store, website, and Takealot channels.
Conduct monthly sales reconciliations and performance analysis by channel and salesperson.

Digital & E-Commerce Management:
Lead website development, SEO strategy, Google Ads performance monitoring, and overall digital performance management.

ERP / Operating System Implementation & Governance:
Manage the selection and implementation of new operating systems, alongside staff training and system rollout.

Stock Control & Operational Workflow Redesign:
Optimise stock control procedures, introduce barcode systems, and improve workflow efficiency.

HR Policy & Governance Support:
Assist in staff contract revisions, disciplinary guideline documentation, and policy drafting.

Marketing & Growth Strategy:
Manage marketing initiatives, Google advertising spend, and product-level digital performance analysis.

Staff Development & Training:
Provide training, guidance, and support for staff members across departments.

Skills Required:

• Commercial & Financial Acumen
• Strategic & Systems Thinking
• Digital & Technical Competence
• Operational Control & Inventory Management
• Leadership & Influence
• Governance & Documentation
• Analytical & Problem-Solving Ability
• Entrepreneurial & Growth Orientation

Qualifications: BCom Degree

Skills: Sales, Operations, Web developer, Admin, Systems builder

Communication limited to short listed candidates.