Permanent Receptionist / Administrator

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General Details
Advertised By:Agency
Job Type:Full-Time
Description
A well-established medical practice, based in the CBD, Cape Town, seeks to employ an articulate, organised and meticulous Administrator / Receptionist. The practice offers specialized back and neck rehabilitation for people who suffer chronic back and neck pain
Responsibilities:




Ensuring the efficient running of the day to day administration activities within the practice


Being a liaison between patients and Clinicians of each department within the practice


Greeting and welcoming of patients in a professional manner


Scheduling of appointments and managing the electronic diary


Telephone Etiquette - Answering of the telephone in a professional manner, by identifying the company name, your name and location of the practice


Clear and effective communication – communication between patients and staff and with medical aids and suppliers


Data capturing, all information to be captured 100% correctly


Initial weekly target to be reached


Authorisation or Registration letter to be captured or loaded onto electronic profile


Sending and receiving correspondence by using MS Outlook


Attending to queries and solve problems


Preparing patient folders - Ensuring all patients are registered for the treatment Program and scheduled for an initial consultation. All private patients to been informed regarding cost


All patients contacting the clinic directly are informed to contact their medical aid for registration


Contacting all new Medical aid enrolments for the treatment program


Understanding the medical aids benefits for the treatment program


Billing procedure- Capturing timely and effectively by following the correct billing processes and procedures


Understanding the financial risk of non-compliant patients including registration period for the program


Understanding and being able to explain the treatment concept as well as practice terms and conditions to the patients - Administrator to sign terms and conditions as witness this includes the date and time


Represent practice in a professional capacity on all levels which includes administration, marketing, behaviour, social media, telephone etiquette and dress code


Ordering of stock


Knowledge of Medical Aid Authorisation process


Stock Take


Handling cash payments and card payments




Qualifications & Requirements


:

Minimum requirement: National Senior Certificate. A diploma in administration management from a reputable tertiary institution will be beneficial


Experience – 2+ years in a similar role


Previous billing experience – MedEdi experience would be an advantage but not compulsory


South African citizen


Driver’s license


Logical, methodical and attention to detail


Excellent practical problem-solving skills


Excellent English verbal and written communication skills (be able to listen and express yourself clearly and concisely)


Taking ownership of practice electronic diary


Ability to professionally deal with var...


Job Reference #: SW002230/JM

Id Subtitle 684027335
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Website: http://www.helderbergpersonnel.co.za
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Website: http://www.helderbergpersonnel.co.za