Call Centre Coach/Office Manager

As an accomplished Call Centre Coach with nearly 12 years of experience overseeing daily operations, process improvements, and data analysis to achieve customer service excellence in high-volume call centres, I possess a wide range of knowledge and talents that I am passionate about sharing with my team. My expertise lies in successfully enhancing customer response strategies, innovating new processes, and managing overall customer service functionality to maximize loyalty, productivity, and growth to surpass expectations. Throughout my career, I have developed and led staff training programs, supervised workforce and performance analysis, and directed strategic projects and initiatives to accelerate revenue growth while slashing costs. Additionally, my success in coaching and leading customer-centric teams positions me to make a significant impact at an organizational level. Feel free to email me for a comprehensive CV johnvcoller@gmail.com