Dutch Team Leader

1 year ago10949 views
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General Details
Advertised By:Agency
Job Type:Full-Time
As the new world of work sets in, Surgo offers you an opportunity to work from home, for a company that respects your freedom of opinion; a team dynamic of empathy as well as support and ample growth within the organisation. Do you think you have what it takes? Become a SURGONIAN today and join our dynamic team! The position does require you to work shifts • An excellent command of Dutch verbal and written communication skills The objective of the position: • Set Customer Support Specialists up for success. Making it easy for them to provide the best possible support to clients • Actively contribute to reaching operational CS KPIs through various projects and relationships with other teams and departments Duties and Responsibilities: • Customer Service operations and workflow management • Team Leader needs to be aware of and know how to work with all tools and possible data sources • Team Leader needs to be fluent in all SSA CS processes • Team Leader needs to be able to provide Customer Service processes knowledge in an easy and fast way to Customer Support Specialists in order to ensure smooth and high-quality service • Create a safe and productive work environment for Customer Support Specialists • Help to achieve optimal performance from Customer Support Specialists by analysing knowledge gaps and requesting or organising training / guidance for improvement • Communicate to relevant Senior Team Lead, if Customer Support Specialists are not performing as expected • Monitor or make needed adjustments to resource allocation throughout the day, week and month • Lead by example and promote the company's values among the Customer Support Specialists and beyond • Complete Customer Support Specialist tasks with timely and high-quality manner Personal Attributes: • Injection of motivation • Consistency • Transparent Communication • Approachability and Availability • Innovative and Inspirational • Effective Coaching and mentoring • Confident and Knowledgeable • Self-discipline with a knack of timorous delivery Knowledge and Skills: • Scheduling • Reporting and data analysis • Report writing • Previous project management experience • English written and spoken communication skills • 2 years previous support or call center experience is essential Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 201819 subject heading or email body. Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Your CV will be kept on our database for us to c...

Job Reference #: 201819

Id Subtitle 906002385
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