Member Service Representative/Call Centre

We are looking for a motivated member service representative to be the first point of contact for all membership-related questions, requests, and concerns. The member service representative's responsibilities include answering and directing phone calls, assisting with membership related issues, resolving complaints, and processing transactions.

• Answering phone calls and written questions, concerns, and complaints regarding membership.
• Providing information on membership fees, policies, processes, benefits, products, and services.
• Actively listening to members and identifying their needs.
• Recommending and cross-selling products and services to members and potential members.
• Investigating and resolving or escalating membership and payment issues.
• Assessing member eligibility and processing payments, applications, and requests.
• Documenting all inquiries and maintaining accurate membership records.