Assistant Vice President – Quality Excellence

3 months ago2562 views
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General Details
Advertised By:Agency
Company Name:Surgo HR & Training
Job Type:Full-Time
Our client a BPAAS (Business Process as a Service) company based in Cape Town is looking for a Assistant Vice President Quality Excellence to join their team Basic Function: The candidate will lead the Quality Excellence Insurance vertical, interfacing with colleagues across all levels; ensure implementation of quality management framework for each client areas and have quality control and assurance related improvements and performance. Manage a team of QCA and clients within the vertical Essential Functions: Build a strong quality control with process understanding and measurement to deliver high performance and client agreed KPIs with a positive customer experience Analyze business processes and assist in identifying problems and mitigating plans for quality improvement Responsible for quality assurance across all processes, identify and execution of projects; governance of processes reporting, driving standardization across all clients Be well informed on the developments in process improvement programs and contribute in implementing business strategy for positive customer experience Business development and solution in select areas; support in RFP, RFI responses from quality perspective. You will be responsible for set up and functioning of quality compliance at client level to meet business, internal and ISO certification requirements Facilitate the sharing of best practices from within and outside the organization and implement them Planning and managing budget and resource allocation for the assigned vertical Primary Interactions: Enabling functions Transitions Operations Clients Others as may be required Organizational Relationships: Reports To: SAVP Quality Excellence Supervises: Quality Compliance Assistant Managers, Managers, Sr. Managers Education: Graduate degree is a must degree in a quantitative discipline is preferable MBA preferred but not essential BB Trained from recognized institute Work Experience: Minimum 7+ years of total work experience Must have 3+ years of direct team management experience with demonstrated success and financial results Must have 5+ years business/operations experience with at least 2-3 years of relevant experience in BPO Must have 3+ years quality experience - Six sigma Lean tools and methodologies, Process improvements and project execution If you meet the above mentioned requirements, send us your CV via this job board or send your CV to Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Your CV will be kept on our database for us to contact you should any future v...

Job Reference #: 202089

Id Subtitle 1077643765
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