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Call Centre Consultant
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1 month ago621 views
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General Details
Description
An exciting opportunity awaits the right candidate!
Job Description
Call Centre Consultant – Lead Generation
Requirements and Experience:
- Matric/Grade 12
- 1-2 years work experience
- Call Centre Experience
- Lead Generation experience is a plus
- Clear criminal record
- Communication skills
- Interpersonal Skills
- Motivated and enthusiastic
- Computer literate
- Target driven
Responsibilities:
- Achieve monthly targets set by management
- Work with a variety of customer demographics
Job Type
- Full-time, Permanent
- Basic salary + Commission structure
Id Subtitle 1108475237
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AIB
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1 Photo(s)
Our client based in Century City in the Travel industry is a world leader in products for frequent and discerning travellers with a powerful portfolio of brands. One of the worlds leading independent airport VIP lounge programmes, and the International Airline Passengers Association, which has been providing services and savings for frequent flyers since the 1960s.
A market-leader within the leisure and business travel sectors and includes the well-established products
Role:
• Take inbound calls in a professional manner
• Handle and overcome objections in a professional and effective manner
• Adhere to targets
• Take inbound calls from an international customer base
• Handle both internal and external email correspondence to and from clients in line with quality standards
• Work towards resolution time periods, quality standards and targets
Not negotiable:
• Fluent in speaking, writing and reading German and English
• South African citizen or valid Work Permit
• Deal with clients telephonically above average telephonic communication skills
• Ability and willingness to work weekends and shifts as and when required
• Proven exposure to flexibility and easily adaptable to pressurized environments and change
• Proven customer service orientation and problem-solving ability in previous roles/career
• Must have applied foreign language in a corporate environment
• Ability to multitask
Targets (weekly/monthly and incentive attached to this)
• Reach call resolution timeously
• Reach targets on a daily, weekly, and monthly basis
• Adherence to schedule
• Meet quality assurance selected targets
• Meet all agreed KPI`s
• Develop excellent relationships with all stakeholders
Days of work:
Monday to Sunday 24/7 (rotational roster, varied shifts see below )
09:00 18:00; 12:00 21:00; 15:00 00:00; 17:00 02:00; 18:00 03:00; 20:00 05:00; 23:59 09:00
(Shifts do change due to daylight saving for the UK and USA)
Special arrangements: Working SA Public holidays
What is most challenging about the role:
The agent needs to manage and prioritize high workload, call volumes and attend regular training on amendments to products, policies and procedures
High standards of work are an expectation
Salary: R10791.66 + R1079.17 = R11870.83
Nice to haves:
• Experience with working to targets
• Familiarity with call centre culture/environment
• Exposure to travel, either work related or extensive personal travel
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202110 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive f...Job Reference #: 202110...
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Century City, Cape Town, Western Cape 1 month ago
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