Call Centre Agent

16 days ago870 views
Ad Saved to My List
View and manage your saved ads in your account.
Add to My List
Report Ad
General Details
Advertised By:Private
Job Type:Full-Time
Employment Equity:Non EE/AA

A large, dynamic National ISP is looking for a qualified and experienced call centre technicians to maintain its growing customer support desk.

Mainly you will be responsible for:

  • Providing extensive telephonic technical support.
  • Responding to client queries via telephone and email.
  • Escalating to high level support.
  • Providing regular feedback to clients.
  • Maintaining a healthy customer relationship.


  1. Matric
  2. A+ and N+ MTCNA (advantageous)
  3. Good understanding of wireless networks
  4. Good knowledge of wireless network hardware:
  • Ubiquity
  • Mikrotik
  • Cambium
  1. Good technical troubleshooting experience with:
  • Email (POP3, Imap and Office365)
  • Domains
  1. Basic technical troubleshooting experience with:
  • VoIP
  • IP PBX (3CX, Elastix, Yeastar, Grandstream)
  • IP Phones (Yealink, Snom, Gigaset)
  1. Good technical Troubleshooting experience with:
  • FTTH
  • ADSL
  • LTE
  1. 2 Year exposure to any of the below:
  • Desktop support
  • Technical support
  • Call centre
  • Help desk
  • Networking

  1. Must be fluent in English and understand Afrikaans.

Salary: +/- R 8 000 pm depending on experience.

Please attach a copy of your cv when applying for this position

Id Subtitle 710490443
View More
SDMember since 2020
Email Verified
2 adsActive
2 adsPosted