Wellness & Front Desk Facility Host

Location: Somerset West

Hours: TBD. 07:00 to 11:00 and 15:00–19:00, 6 days per week

Employment Type

- Permanent (on payroll)

Remuneration

- To discuss personally (subject to probation)

Role Purpose

To manage evening front-of-house operations and ensure a calm, professional, and consistent guest experience during scheduled sessions.

This role is execution-focused and reports to the COO.

Key Responsibilities

Front Desk & Client Handling

Open and close the facility for the evening shift

Welcome guests and confirm bookings

Check guests into scheduled sessions

Answer basic client questions and direct them appropriately

Skills & Qualities

~ Friendly, calm, informative, professional presence

~ Excellent communication and service orientation

~ Organised, reliable, and punctual

~ Able to learn spa/wellness equipment operations.

~Time management & operational skills

~ Excellent interpersonal skills

~ Maintain positive relationships with clients & utilize effective communication skills to ensure client satisfaction & repeat customers & business

~ High attention to cleanliness and excellent detail - oriented approach

~ Comfortable coordinating with medical professionals

Room Preparation & Reset

Prepare suites before sessions

Reset rooms between sessions (towels, water, cleanliness check)

Ensure all equipment is ready and functioning

Client Guidance

Guide guests on safe, correct use of:

Infrared sauna

Cold plunge

Escalate any issues to management (no decision-making beyond SOPs)

Facility Standards

Maintain reception and facility presentation

Follow daily checklists and SOPs

Log issues and hand over to COO as required

Important Requirements

• Lives in the Helderberg area, Somerset West, Cape Winelands.
• Own reliable transport
• Punctual, dependable, and detail-oriented
• Comfortable working alone
• Hospitality, wellness, or service experience preferred
• Interest or experience in sports recovery or health and wellness preferred

What We Provide

Full training on equipment and procedures

Training on booking and POS systems

Uniform and daily checklists

Ongoing support from operations management

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Start Date:
Mid January

Interview Availability:
Candidates must be available for interviews right away (between 2 - 12 January)

Applications Close:
12 January

Only serious and suitably qualified applicants will be considered. If you are dedicated, professional, and excited to be part of a new wellness journey, we would love to hear from you.

--> Kindly specify the roll you are applying for, and send your details, CV, and motivation to:

wellness.apply@gmail.com

(Email Only!)

And we will get in touch