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1
SUMMARY:
The Office Assistant will assist in all general office tasks.
JOB DESCRIPTION:
Position: Office Assistant
Location: Randburg, Johannesburg area
Salary: R12,000pm plus benefits
Office Assistant Position
We require the services of a general office worker, male or female to assist us on a full-time basis.
Salary R12,000
Requirements:
Grade 12 Essential
Good Time Management
English Speaking
Ability to work unsupervised
Duties
General office work
Closing Statement:
• Correspondence will be with shortlisted candidates only.
• Please send up-to-date CV to: james@vacancyscout.co.za
If you do not hear from us within 2 weeks, unfortunately your application has not been successful.
Responsibility:General Office WorkSalary: R12000Job Reference #: Office5943
2h
1
We are seeking a creative, motivated, and enthusiastic Junior Designer and Social Media Manager to help us develop and execute our social media strategy, create visually appealing designs for our marketing campaigns/prints and drive engagement with our brand(s)Please email your CV to admin@broadcastlines.co.za with your portfolio and contactable references
11h
Senior Service Controller As a service controller, you will be representing our business as the first point of contact for incoming customer service calls. You will also be responsible for coordinating and managing the entire service call process from logging the call, managing the technician who visits the site, and ordering the necessary parts and spares. We are looking for an organised and detail-oriented individual who thrives on customer satisfaction, to play a crucial role in providing quality service delivery to our valued client base. Your Key Duties: · Receiving, logging, managing and closing service calls on the system · Processing quotes and invoices for chargeable calls · Efficiently resolving customer queries, ensuring that they are updated throughout the process, and that service delivery is in line with their SLA · Scheduling and managing technician callouts to client locations for on-site repairs and maintenance · Maintaining accurate records of service requests, repairs, and customer interactions via our software systems · Working with management to identify areas for system improvement, optimisation and automation Minimum Qualifications: · Minimum 2 years proven experience in a service controller role within the office automation industry · National Senior Certificate/Matric · Excellent communication and interpersonal skills to interact with clients and technicians · Strong organisational and time management skills with the ability to prioritise and solve tasks effectively · Good understanding of photocopier and printer functionality and maintenance procedures · Proficient in English · Excellent PC skills including use of Microsoft Office · A positive and proactive customer-centric attitude
· Attention to detail and ability to multitask in a high-pressure customer service environment
Further Advantageous Skills:
· Knowledge of and experience using CO3/BPO · Experience in CRM systems · Proficiency in other languagesEmail fin@saicgroup.co.za
8d
Computer store requires a young individual to fullfill administrtive duties in Randburg.Please mail cv's to admin2@pcint.co.za
18d
1
RandburgKEY PERFORMANCE AREAS1. Customer Relations1.1 Support internal and external stakeholders;1.2 Participate in provincial linkages e.g. (Career Expo’s, Job Fairs, Industry Related Expo’s);1.3 Attend and participate in workshops targeting relevant stakeholders;1.4 Keep stakeholders informed of new developments at TETA (changes in legislation, processes, proceduresand policies);1.5 Effective relationships management through ad hoc telephonic and electronic queries from both internal and external stakeholders in a professional manner;1.6 Liaise with other operational team members to ensure that reports, presentations and other ad hocdeliverables are completed;1.7 Attend to walk in stakeholders with queries.2. Administrative Support for the Planning Process2.1 Ensure sufficient planning for SD and LP processes;2.2 Participate fully in the planning and drafting of the Strategic Planning Documents;2.3 Support and ensure smooth Strategic Planning processes within the organisation including the provision of methodologies, tools, templates and advice for strategy development andimplementation;2.4 Identify risks problems and issues in relation to planning & performance and escalate them;2.5 Ensure alignment and consistency between planning tools and on-time submission to relevant structures.3. Workplace Based Learning Programmes Strategy Implementation3.1 Assist in ensuring that the organisation fulfils its statutory requirements linked to workplace based learning programmes agreement regulations;3.2 Provide support in the development of relevant intervention strategies and guide internal stakeholders accordingly;3.3 Assist with the process of registration of workplace based learning programmes;3.4 Support and guide the implementation of Work Place Based learning;3.5 Facilitate the implementation of learner registration policies, procedures and processes;3.6 Manage overall enrolled learner data quality and report on compliance to policies, procedures and processes;3.7 Provide administrative support on the Learnership registration process with QCTO, DHET and SAQA;3.8 Keep stakeholders informed and updated about implementation of learning programmes per related regulations.4. Annual Report4.1 Assist with the consolidation of inputs into the Annual Report in line with National Treasury Annual Reportguidelines;4.2 Prepare submissions to all structures;4.3 Timeous submission to the DHET and all other relevant organisations.5. General Administration and Document Management5.1 Ensuring effective implementation of filing system and information management within the unit;5.2 Provide support to end users of the templates developed;5.3 Keep records of all submissions to and from business units on the document register;5.4 File Learner Agreements and all related evidence as per the approved filling plan;5.5 Ensure that all Planning & Performance documents are uploaded on the website.Job Requirements: MINIMUM REQUIREMENTS1. Experience and Qualification• M + 3 qual
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzM4NjUxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1147446&xid=1266_38651
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2y
1
We are currently seeking a full-time Data Entry/Customer Support staff member to join our clients office.Reporting directly to the Administration Manager the successful candidate will be responsible for data entry and customer support duties.Key duties and responsibilities of this role: Prepare, check and sort documents for data entry Enter data into database software and checking to ensure 100% accuracy Resolve discrepancies in information and take action by emailing the customer with a clear, precise yet detailed query to obtain further information when required. Respond to order queries and general enquiries from both internal and external stakeholders Respond to incoming and outgoing calls in a professional mannerSkills and knowledge: Outstanding communication skills both written and verbal Ability to learn new systems quickly Excellent computer skills and proficiency in Microsoft Word and Excel Accurate and fast data entry skills Ability to provide a high standard of customer service to internal and external stakeholders A professional phone manner Provide accurate and timely information to support our customers High level of organisational skills Outstanding attention to detail and accuracy Proactive problem solving skillsSalary is negotiable for the perfect candidate.Working hours are Monday To Friday.To ensure that your application is received and added to our ATS system, please apply online at www.zarecruit.co.za/vacancies Only applications via our website will be considered.If you don’t hear back from us within 14 days from your application please consider your application unsuccessful
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQwNDEyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1141471&xid=1266_40412
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2y
1
RandburgKEY PERFORMANCE AREAS1. Customer Relations1.1 Support internal and external stakeholders;1.2 Participate in provincial linkages e.g. (Career Expo’s, Job Fairs, Industry Related Expo’s);1.3 Attend and participate in workshops targeting relevant stakeholders;1.4 Keep stakeholders informed of new developments at TETA (changes in legislation, processes, proceduresand policies);1.5 Effective relationships management through ad hoc telephonic and electronic queries from both internal and external stakeholders in a professional manner;1.6 Liaise with other operational team members to ensure that reports, presentations and other ad hocdeliverables are completed;1.7 Attend to walk in stakeholders with queries.2. Administrative Support for the Planning Process2.1 Ensure sufficient planning for SD and LP processes;2.2 Participate fully in the planning and drafting of the Strategic Planning Documents;2.3 Support and ensure smooth Strategic Planning processes within the organisation including the provision of methodologies, tools, templates and advice for strategy development andimplementation;2.4 Identify risks problems and issues in relation to planning & performance and escalate them;2.5 Ensure alignment and consistency between planning tools and on-time submission to relevant structures.3. Workplace Based Learning Programmes Strategy Implementation3.1 Assist in ensuring that the organisation fulfils its statutory requirements linked to workplace based learning programmes agreement regulations;3.2 Provide support in the development of relevant intervention strategies and guide internal stakeholders accordingly;3.3 Assist with the process of registration of workplace based learning programmes;3.4 Support and guide the implementation of Work Place Based learning;3.5 Facilitate the implementation of learner registration policies, procedures and processes;3.6 Manage overall enrolled learner data quality and report on compliance to policies, procedures and processes;3.7 Provide administrative support on the Learnership registration process with QCTO, DHET and SAQA;3.8 Keep stakeholders informed and updated about implementation of learning programmes per related regulations.4. Annual Report4.1 Assist with the consolidation of inputs into the Annual Report in line with National Treasury Annual Reportguidelines;4.2 Prepare submissions to all structures;4.3 Timeous submission to the DHET and all other relevant organisations.5. General Administration and Document Management5.1 Ensuring effective implementation of filing system and information management within the unit;5.2 Provide support to end users of the templates developed;5.3 Keep records of all submissions to and from business units on the document register;5.4 File Learner Agreements and all related evidence as per the approved filling plan;5.5 Ensure that all Planning & Performance documents are uploaded on the website.Job Requirements: MINIMUM REQUIREMENTS1. Experience and Qualification• M + 3 qual
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzM4NjUxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1147446&xid=1266_38651
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2y
1
Receptionist wanted in motor industryWe are looking for a lady receptionist with experience in working in motor industry. The must lady must be fluent in English. Afrikans will be added advantage.Must be computer literate and good telephone communicating skills.The person must be around Randburg area please CV to Costa@gearboxanddiffdoctor.co.za
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzM5NTAwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1131538&xid=1266_39500
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2y
A computer company based in Randburg is looking for a young & vibrant individual who will assist in the back office with accounts/admin/pa tasks. Duties among others incl: Administrative support duties to the office. Assisting with financial & general administration. Good position for a student.salary...R8000 - R12000Please send CV's to bb@pcint.co.za
1mo
Ads in other locations
1
SUMMARY:
The Office Assistant will assist in all general office tasks.
JOB DESCRIPTION:
Position: Office Assistant
Location: Midrand, Johannesburg area
Salary: R12,000pm plus benefits
Office Assistant Position
We require the services of a general office worker, male or female to assist us on a full-time basis.
Salary R12,000
Requirements:
Grade 12 Essential
Good Time Management
English Speaking
Ability to work unsupervised
Duties
General office work
Closing Statement:
• Correspondence will be with shortlisted candidates only.
• Please send up-to-date CV to: james@vacancyscout.co.za
If you do not hear from us within 2 weeks, unfortunately your application has not been successful.
Salary: R12000Job Reference #: Office8323
2h
1
SUMMARY:
The Office Assistant will assist in all general office tasks.
JOB DESCRIPTION:
Position: Office Assistant
Location: Rosebank, Johannesburg area
Salary: R12,000pm plus benefits
Office Assistant Position
We require the services of a general office worker, male or female to assist us on a full-time basis.
Salary R12,000
Requirements:
Grade 12 Essential
Good Time Management
English Speaking
Ability to work unsupervised
Duties
General office work
Closing Statement:
• Correspondence will be with shortlisted candidates only.
• Please send up-to-date CV to: thembi@vacancyscout.co.za
If you do not hear from us within 2 weeks, unfortunately your application has not been successful.
Responsibility:General Office WorkSalary: R12000Job Reference #: Office4486
2h
1
ROLE
The Claims Administrator is responsible for the accurate and timeous processing of death claims within the agreed service level between SALT EB and the Fund and meeting production standards.
The duties include processing claim payments, requesting information, responding to queries and assisting Client Services, the Call Centre, the Contributions team, Claims team, employers and external service providers.
KEY ACTIVITIES
Perform all death claims related activities which include - claim processing, responding to claims related queries and complaints.Application of fund rules, policies, legislation, administration procedures and the service level agreement when processingMeet production standards in terms of quantity and quality.Liaise with employers and service providers.Attend to the fund central mailbox and respond to queries within SLA.Any other duties as determined by business needs and participate in all organizational events as required.
RECORD KEEPING AND FILING
Attach all email correspondence to the member's record.Record all appropriate member notes on member's Everest record.Ensure the bank details are accurately captured onto the member's record and verified by the bank.Print all relevant documentation, collate in required format and submit for quality assessment.
QUERY RESOLUTION
Attend to all email and telephonic queries.Assist Client Services, the Call Centre, the Contributions team, Claims team, employers and external service providers to resolve queries.Follow through and provide client with on-going feedback until query is resolved.Support a positive and responsive climate for client query resolution.Verify member statement and exit audit report for accuracy. Ensure the automated switch out of investment into bank was processed and the total number of units is zero.Apply for a tax directive on the calculated benefit.Apply the correct dates for calculations and benefit accrual.Prepare the payment requisition.Perform all claim related activities which include claim processing cycle, attending to queries and complaints.Communicate with beneficiary fund administrators and provide relevant information within SLACorrect application of the fund rules, policies, legislation, administration procedures and the service level agreement applicable to the fund.Meet production standards in terms of quantity (process 40 claims per day) and quality (less than 2.5% error rate).
TEAM SUPPORT
Accept accountability and take responsibility for any work done or allocated.Display a willing and helpful attitude.Car...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjE0NDM5OTkxP3NvdXJjZT1ndW10cmVl&jid=1157547&xid=2214439991
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2h
1
SUMMARY:
The Admin Assistant will assist in all general Admin tasks.
JOB DESCRIPTION:
Position: Admin Assistant
Location: Sandton, Johannesburg area
Salary: R12,000pm plus benefits
Admin Assistant Position
Are you immediately available for the administration job with your strong administrative skills to take on a full-time position.
This role will be supporting the general operations and projects required in a professional and efficient manner. We need your vibrant personality, excellent command of the English language.
REQUIREMENTS
• Matric, relevant qualifications advantageous
• Computer literate – Word, Excel & Outlook
• Strong process understanding of administrative work relevant processes
• Multi-tasking and Time Management skills
• Good English knowledge with strong communication skills
• Team player
• Ability to work with a wide cross section of people
Closing Statement:
• Correspondence will be with shortlisted candidates only.
• Please send up-to-date CV to: thembi@vacancyscout.co.za
If you do not hear from us within 2 weeks, unfortunately your application has not been successful.Salary: R12000Job Reference #: Admin8472
2h
1
Purpose of the job:
To provide effective support to the Project Controls department, with projects in Mozambique.
Job Description:
POSITION SUMMARY
The Project Administrator will be responsible to Render an effective professional administrative service to the Project Controls Manager and his team.
REQUIRED OUTPUT: FUNCTIONAL
Organizing of meetings, making full use of MS Outlook facilities.Maintaining diaries and routing of enquirer and requests.Track tasks to ensure deadlines are metTrack tasks to ensure deadlines are metConsolidation of reportsSupport and assist Cost Controllers and Invoice Administrators to prepare monthly cost reports and AccrualsSupport and assist the Manager Project Controls on ad hoc administration deliverablesUtilize SAP to support the project team on various administration issues such as time-writing and travel.Support and assist in coordinating the change control process and ensure that all documentation is availableSupport and assist in updating SharePoint and ensuring that documents are filled correctlyOther administrative duties
REQUIRED OUTPUT: GENERAL (Overall objectives/Key Areas of Performance)
Ensure work is completed as planned.Resolve work obstacles and issues positively and quickly.Build stakeholder relationships in order to understand their needs.Comply with all Project Controls Procedures and StandardsThe incumbent will ensure application of processes, procedures and tools.Basic understanding of Project AdministrationSAP and MS office experience.Project a positive image of the department.Develop and maintain effective working relationships with managers and peers.
Personal Attributes:
Time management and deadline driven.Attention to detailAbility to work under pressureAssertivenessAbility to work in a team.Effective time management skillsMaintain a good follow–up systemExcellent organizational skillsGood communication skillsAbility to communicate effectively at all levels, internally and externallyAbility to work under pressure and with time constraintsAbility to take initiativeSelf-starter
Job Requirements:
QUALIFICATIONS AND CAPABILITIES
Grade 12 or equivalentDocument management Diploma (wish)Computer literate (SAP, MS Office including Outlook, Word, PowerPoint and Excel)At least 3 years’ experience in a Project cost administration / Document control rolehttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85Mzc3Mjk0ODc/c291cmNlPWd1bXRyZWU=&jid=1325132&xid=937729487
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2h
1
Job Overview:
As a Temporary Receptionist, you will serve as the first point of contact for visitors and callers to the organization. Your role is vital in creating a positive impression and ensuring smooth front desk operations during temporary staff shortages or busy periods.
Key Responsibilities:
Greeting Visitors: Warmly welcome and assist visitors, ensuring they sign in and directing them to the appropriate personnel or location.
Answering Calls: Professionally handle incoming calls, routing them to the relevant individuals or departments and taking messages when necessary.
Front Desk Management: Maintain a clean and organized reception area, including managing the distribution of mail and packages.
Appointment Scheduling: Schedule and confirm appointments for employees, clients, and visitors, coordinating with team members when needed.
Customer Service: Provide excellent customer service by addressing inquiries, assisting with general information, and helping resolve visitor or caller issues.
Administrative Support: Assist with various administrative tasks, such as data entry, filing, and photocopying, as requested.
Security Awareness: Monitor access to the premises, ensuring the security and safety of employees and visitors.
Communication: Keep colleagues informed of the arrival of visitors and incoming deliveries or packages.
Technology Proficiency: Utilize office equipment, such as multi-line phone systems and computer software, to carry out receptionist duties efficiently.
Qualifications:
High school diploma or equivalent.Previous experience as a receptionist or in a customer-facing role is a plus.Excellent verbal and written communication skills.Polite and professional demeanor, with strong interpersonal skills.Ability to handle multiple tasks and work in a fast-paced environment.Proficiency in using standard office equipment, including phone systems and computer software.Attention to detail and a strong sense of responsibility.Reliability and punctuality.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zODI3NDYzNjA4P3NvdXJjZT1ndW10cmVl&jid=1715927&xid=3827463608
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2h
1
One of the TOP banks in S.A. is looking for an experienced KYC Administrator to work within the Equity product - Sales division, 5-month contract on-site.
Support a team of 8
Responsible for travel arrangements and logistics
Stakeholder liaison
On-boarding of clients on local and international level
Keep up to date on the legal agreements in place
Assist with broker platform updates and processing
Capture client information
Keep abreast of regulatory requirements
Must have:
Matric
No less than 3 years' working experience, fulfilling a similar role, in the banking sector / financial institution
Excellent English communication
Ability to deal with complex tasks
Prioritise tasks
Excellent administration skills
Interpersonal
Attention to detail
Client relationship builder
Stakeholder management
Multi-tasker
Organised
Clear credit record, clear fraud, clear crim
Great track record
Vaccinated
Available to start immediately
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjkzNzI2MTczP3NvdXJjZT1ndW10cmVl&jid=1517894&xid=2293726173
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2h
1
Seeking a well spoken, English speaking candidate with strong administration skills to be the face of the company in JHB. This is a 1-year contract opportunity.
Welcome clients' / visitors' Taking callTaking down messagesAttend to all office administration Responding to emails
Non-negotiables:
MatricSome relevant tertiary qualification is a PLUSNo less than 3 - 6 years' Receptionist / Administration experience within a reputable company.Strong administration skillsStrong written and verbal communication skillsStrong typing skillsComputer literate Energetic
ALL background checks will be done, only serious applicants to be considered.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODY3NjQ5OTc1P3NvdXJjZT1ndW10cmVl&jid=1747724&xid=2867649975
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2h
HR Assistant
An Investment company is thrilled to announce a fantastic opportunity for an enthusiastic individual to join their team as an HR Assistant!
Start Date:
ASAPDuration:
12 Months Fixed-term contractWorking hours:
7 am – 4 pmLocation:
Kya Sands, Johannesburg Salary:
Negotiable Requirements
Diploma/Degree in Human Resource Management
At least 2 years of relevant HR experience
Excellent communication and presentation skills
Interpersonal skills
Problem-solver and solution-driven
In-depth knowledge of the Microsoft Office package
Have the ability to multitask
The ability to keep confidential information secure
Personality Traits
Humility
Integrity
Emotional Intelligence
Results and solutions driven
Committed and hardworking
Good listener
Team-orientated
Dependable and trustworthy
Adaptable
Assertive
Confidentiality
Responsibilities
Oversee the implementation and enforcement of all HR policies
Implement an effective filing and record-keeping system
Co-ordinate and manage all HR processes including but not limited to leave management, employee wellness, and development
Ensure strict adherence to company HR policies and institute disciplinary action against transgressors
Ensure timeous attendance of staff and maintain such records
Facilitate the employee recruitment and selection process
Administer company payroll and submit to Head Office for processing
Conduct regular performance assessments on performance of all admin and support staff
Attend and represent the employer in all disciplinary hearings as might be required from time to time and maintain proper records
Maintain a safe and secure work environment
Enforce and ensure strict adherence to all company policies
Record and keep all minutes during the staff meetings
Treat all information, whether personal or business-related with confidentiality and discretion, at all times
Attend to all reasonable instructions as may be issued by your line manager or anyone with delegated authority
Note:
Preference will be given to EE candidates
If you meet the above requirements and wish to apply, you MUST upload ALL the following documents: (PDF or Word) with a maximum size of 2 MBUp-to-date professional CV
A copy of your Boston Certificate OR Academic Transcript
NOTE: Placement Partners only accepts documents that DON’T change like CV and certificates. PLEASE SEND YOUR MOTIVATIONS TO:
graduateservices@boston.co.za
Your motivation must indicate why you are suitable for this position. Applications that do not contain all the above items will not be considered.
SECTOR: Admin, Office & Support
Job Reference #: JHB000056/SN
2h
1
Red Ember Recruitment is currently recruiting for a Senior Payroll Administrator to be based in Bryanston, Johannesburg.
Please note this is a 2 month fixed-term contract position.
DUTIES
Conducting Payroll input and salary changes for all employees.Month-end reconciliation procedureHandle Annual increase/decrease processDistribution of reportsAttend to payroll queries and correct errorsPayroll System AdministrationProvident FundHandling SARS/ IRP5/Reconciliation year-end processUIF DeclarationAssist with Job gradingResolution of job grading and salary complaintsSalary benchmarkingManage direct reportPayroll System Information
SAGE VIP Premier+/- 400 HeadcountDifferent divisions (entities) under one Company
REQUIREMENTS
Matric CertificateMust have completed numerous (what specific courses, be precise) Payroll Administration courses including the Tax Year end course/seminarPayroll Administration & Management Diploma/DegreeKnowledge of relevant Labour and Tax legislation and changesPayroll processes and systemsAccounting knowledge to handle Salary Clearing accountsRelevant computer packages
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjU0NDIwOTg1P3NvdXJjZT1ndW10cmVl&jid=345257&xid=4254420985
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2h
1
The purpose of the role is to provide a high-quality EM Administrative support and service to business operations functions.The EM Administrator is required to maintain EM databases for MICROS clients to the satisfaction of clients, employees and Management.
Primary Responsibilities for the Role
Provide support to line managers in developing job profile for a new vacant positionManage administration of all client databases controlled by Micros SA using RES/Simphony product suite.Manage communications with client regarding EM database administration and maintain a reply within 4 hours of the original emails during office hours.Manage database change process in accordance with client SLA.Assist with new enterprise database creation and deployment.Travel to clients’ sites.Provide client training related to enterprise database control.To provide telephonic / remote / onsite support for all RES products.Clients on ‘Credit Hold’ are not to be supported without authorization by Management.To ensure accurate and timely updates of logged support issues on the in-house call logging system.To be aware of escalation procedures as communicated from time to time. Escalation procedures may vary for corporate accounts.Be responsible for interaction with customers via email, telephone, fax etc.Research and test problems to confirm, isolate and identify what caused the problem and solutions. When unable to resolve problems, escalate to the correct channels.Maintain all EM database related documentation required by MICROS-Fidelio.Assist with the occasional implementing, testing and writing of any documentation that may be required.Test and troubleshoot new versions prior to release.To employ sound decision making when dealing with customer support issues i.r.o. escalation (EAME, USA, and others); resolve customer issues in the most efficient manner, in the shortest possible time.To maintain effective communication with our customers at all times, through a planned program of scheduled telephonic conversations and meetings.Inform the relevant account managers of support / maintenance issues regarding their clients.To occasionally assist the sales department with any requests that may assist the sales department to close a sale. This includes technical information, software information and sales demonstrations.Maintain client files, filing of all installation and support documentation, including the internal support system.Maintain 97% SLA on EM casesTo present training courses as required.Perform all UAT testing prior to deployment.Ensure 100% successful/accurate deployment.Adhere to EM SLA standards and timelines.
Minimum Qualification and ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODMyMjQxNjk0P3NvdXJjZT1ndW10cmVl&jid=1280043&xid=1832241694
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3h
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