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Business Analyst
1 Photo(s)
18 days ago26 views
General Details
Location:
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
1
This award winning estate boasts amazing views and high-end service. The Reservations Consultant will report to the Reservations Manager, this role is responsible for accurately handling reservation enquiries, groups, and provisional bookings while delivering exceptional service in a luxury hospitality environment.Candidate Responsibilities:Manage all reservation enquiries, calls, and emails promptly and professionally.Process and administer group bookings and provisional reservations, ensuring accuracy in the PMS.Verify rates, confirmations, deposits, guest information, and special requests.Maintain organised records, guest history, booking accuracy, and statistical data.Review daily arrivals and ensure all reservations are fully confirmed, especially during peak periods.Maximise revenue through strategic upselling and adherence to cancellation/no-show policies.Stay fully informed on room types, facilities, promotions, rates, and all third-party booking channels.Communicate booking details and guest requirements to Operations, Sales, and Front Office teams.Identify and share sales leads; assist with pre-bookings for facilities and experiences.Build strong professional relationships with guests, agents, and internal staff.Uphold service standards, maintain a positive attitude, and support general departmental requirements.Core Criteria:Matric; hospitality or travel/tourism qualification advantageous.23 years experience in a reservations role, ideally within a luxury or 5-star environment.Knowledge of PMS systems and solid understanding of OTAs.Must live in Stellenbosch or its immediate surrounds.Strong sales ability with a guest-focused approach.Excellent communication skillswritten and verbal.Organised, detail-oriented, and able to work under pressure.Proficiency in English; additional languages beneficial.Willing and able to work rotational shifts, including weekends and public holidays.Strong understanding of domestic/international travel, groups, FIT, and business travel.This is a live-out position.
https://www.jobplacements.com/Jobs/R/Reservations-Consultant-1243643-Job-Search-12-01-2025-10-09-34-AM.asp?sid=gumtree
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