Cornerstone Professional Accountants (Pty) Ltd
2 months ago566 views
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Cornerstone Professional Accountants are here to assist you and your company!!
Id Subtitle 743665349
mfundableMember since 2011
Client Service Consultant - InvestmentPerm, Salary CTC up to 240 000-320 000+ dependent on experience p/a, CBD, normal working hours – Mon - Fri, must be flexible. Normal company benefits apply.A Corporate Financial Services Company is seeking to employ a Client Service Consultant to telephonically service internal/external clients/brokers with regard to new business, switches, redemptions, deceased estates, transfers and queries for all Domestic Unit Trusts, Offshore Mutual Funds, Individual Retirement Products & Endowment productsThe responsibilities will include, but not be limited in anyway to:-• Ensuring an excellent quality of service is given to clients at all times• Online accounts verification and activation• Build and establish relationships at all levels with internal departments, so as to ensure that timeous resolutions are found to any problems that might arise• To provide support to the correspondence and walk-in-centre teams as and when required• Completing administrative and repetitive tasks in keeping accurate, detailed stats of all queries and correspondence• Identifying and proposing solutions to process and service related failures• To supply marketing material via various Media forms to all interested parties• Database updates and information maintenanceQualifications and experience which are Non Neg.• Relevant business degree or studying towards NOT NEG• Matric/Grade 12• 6 months contact centre experience/client services experience• Excellent verbal and written communication skills (good voice and good diction)• Be multilingual• ITC/CRIM Clear• Computer LiterateThe importance of this role is that the candidate should possess all of the following skills.• Self Control, Initiative, Analytical Thinking, Professionalism, Administration Skills• Friendly and diplomatic nature with a passion for people• Maturity to speak confidently with intermediaries and clients• Have an aptitude to learn different products• Posses the highest standards of personal integrity and the ability to maintain confidentiality• Cope with shifting priorities• Ensure conformity with processes and rules• Organised and self-disciplined• Enjoys working in a team environment.• Numeric and Verbal Ability• Quality Focus (Attention to detail and Accuracy)• Adaptability, Stress tolerance• Ability to deal with complexity of different types of calls and clients• Ability to prioritise and function positively under pressure• Accept accountability and take responsibility for tasks done• Ability to relate to othersEmail CV to firstname.lastname@example.orgShould you not receive a response in two weeks from submitting your CV please assume unsuccessful ...
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