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Key Account Executive

8 days ago187 views
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General Details
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
Description

Key Account Management

  • Manage a portfolio of key and strategic customer and intermediary relationships personally.
  • Develop and execute tailored solutions and strategies for customers to ensure their ongoing satisfaction, loyalty, and profitability.

Customer Relationship Management / Account Management

  • Build, develop, and implement a relationship management plan for strategic, complex accounts at a national level.
  • Coordinate engagement between your organisation and partner organisations to ensure smooth information flow and timely resolution of issues.
  • Manage key partner relationships to ensure consistent satisfaction and loyalty.
  • Oversee the CRM system, ensuring effective maintenance and identifying opportunities for system improvement.
  • Develop and implement relationship management plans for complex potential partner accounts, identifying decision-makers and influencers to support strategic engagement.

Customer Needs Clarification

  • Consult with diverse partner representatives to determine key required outcomes.
  • Introduce internal specialists and leverage expertise to gather and analyse customer data.
  • Clarify mid- to long-term customer needs and develop detailed partner requirement specifications.

Sell Partner Propositions

  • Leverage cross-functional internal teams (technical, commercial, legal) to configure tailored product and service solutions.
  • Negotiate agreements that meet partner needs while ensuring acceptable profitability and cash flow.
  • Review or authorise complex sales proposals that deviate from standard terms, escalating to senior management when required.

Promoting Customer Focus

  • Develop internal plans and work collaboratively with other departments to strengthen internal alignment and external partner relationships.

Sales Opportunities Creation

  • Develop a strong personal network within the local government sector.
  • Represent the organisation at sector events.
  • Gather market intelligence and enhance organisational visibility and reputation.

Operational Compliance

  • Monitor performance and behaviour to identify non-compliance with organisational policies and regulatory codes.
  • Implement corrective measures where necessary.

Personal Capability Building

  • Act as a subject matter expert in growth strategy, product policy, regulation, or operations.
  • Maintain external accreditations and stay up-to-date with regulatory changes and industry best practices through CPD, conferences, and specialist media.


Qualifications & Experience

  • Bachelors Degree in Economics, Business Management
Id Subtitle 1343242090
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Executive Placements
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