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Accident Claims Administrator

15 days ago52 views
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General Details
Location:
Matatiele, Eastern Cape
Advertised By:Agency
Company Name:Job Placements
Job Type:Full-Time
Description
Minimum requirements:
  • Min. 1 - 3 years exp. in claims.
  • Clear understanding of accident management processes.
  • Ideally an Insurance qualification (RE5, RE1, NQF Level 4 or related).
  • Not negotiable - Solid key account management exp.
  • Extremely well spoken to deal with high-end clients.
  • Strong customer relationship building exp.
Personality Traits:
  • Confident communicator with strong emotional intelligence and effective problem-solving skills.
  • Proactive, accurate, and able to work independently.
  • Strong personality with excellent interpersonal and communication skills.
  • Demonstrated customer-centric approach with proven problem-solving ability.
  • Able to work independently and manage administrative processes with precision.
Duties and responsibilities:
  • Streamline the accident management and supplier administration process.
  • Manage the full end-to-end accident and claims administration process across pre-repair, in-repair, and post-repair stages.
  • Follow up on designated service lines and update all changes in D365.
  • Conduct manual vendor selection, receive and confirm quotes, and finalise vendor allocation.
  • Verify and follow up on all outstanding documentation, including claim forms, drivers licences, and any other required documents.
  • Ensure all required documents are correctly vetted and uploaded to each case (verification of registration numbers, chassis numbers, case numbers, and customer documentation).
  • Manage all pre-repair actions, including receiving quotes, confirming vendor selection, and monitoring outstanding documents.
  • Manage all in-repair processes, including assessment, investigation, customer approval, customer quotes, vehicle delivery for repair, 48-hour updates, and additional repair confirmations.
  • Mark work as complete and manage post-repair processes, including receiving invoices, CVAAR documents, and resolving supplier queries.
  • Coordinate additional services within the accident management process, including lock services, wheel and tyre replacement, glass repairs and replacements, assessments, radio services, third-party approaches and recoveries, salvage, settlements, and investigations.
  • Provide continuous feedback to customers and customer relations on the status of all outstanding claims.
  • Maintain ongoing communication with internal and external stakeholders.
  • Provide support to the supplier network by addressing and resolving concerns.
  • Manage key client accounts and build strong, professional relationships.
  • Liaise with suppliers, assessors, investigators, and internal teams.
  • Handle high volumes of inbound and outbound calls with accuracy and empathy.
  • Ensure all documentation is complete, accurate, and compliant
    https://www.jobplacements.com/Jobs/K/Key-Accounts--Claims-Administrator-1241409-Job-Search-11-21-2025-00-00-00-AM.asp?sid=gumtree
Id Subtitle 1342619690
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Job Placements
Selling for 10+ months
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