General Manager

1. General Manager | Johannesburg | Permanent

Lead a high-performing operations team delivering complex services to blue-chip clients. Own the profit, performance and service excellence agenda across multiple contracts.

Reporting to the Managing Executive, the General Manager will take full accountability for planning, organising and directing operations to achieve profit targets while meeting and exceeding service level agreements. You will translate strategy into executable plans, budgets and measurable outcomes, ensuring resources are aligned, risks are managed and service quality remains consistently high.

You will work closely with contract managers, the operations manager and regional administration manager to coordinate procurement, production, field and technical services. A key part of the role is building capability in your team, driving a culture of accountability, continuous improvement and information-sharing, and ensuring that policies, standards and procedures are rigorously applied.

Our client is a leading national services organisation that delivers integrated outsourced solutions to a diverse portfolio of clients. The environment is hands-on, fast-paced and performance-driven, with a strong emphasis on governance, quality, safety and long-term customer relationships.

What You’ll Do

• Lead operational planning, budgeting and forecasting to achieve profit contribution while ensuring full compliance with contractual SLAs.

• Develop and implement strategic and operational plans, translating organisational objectives into clear priorities and measurable targets.

• Establish and monitor performance metrics, analyse results, and initiate corrective actions to ensure continuous performance and service improvement.

• Coordinate procurement, production, field and technical service activities, ensuring effective policies, processes and interface with corporate functions.

• Assign clear accountabilities, monitor performance, conduct regular reviews and provide ongoing coaching, feedback and development opportunities.

• Build and uphold the company’s reputation by engaging effectively with customers, emplo
  

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