General Manager

This is more than a job title. Its a calling for someone who brings not only proven leadership but also depth, grace, and a genuine love for hospitality. Were looking for a General Manager with character, intuition, and charisma someone who has already mastered the art of big-brand luxury but now longs for something warmer, and more soulful. A space where hospitality is not scripted, but lived. Where attention to detail isnt about ticking boxes, but creating moments that matter.
This boutique hotel and its award-winning fine dining restaurant in Cape Town offer just that: a place where you can lead a high-performing team, shape an unforgettable guest experience, and be part of a community that values heart as much as head. Youll be the visible anchor of the property hosting guests with natural warmth, working shoulder-to-shoulder with your team, and guiding the business with both wisdom and a lightness of touch.
If you're someone who finds joy in greeting returning guests by name, who knows how to create magic in the everyday, and if youre looking for a lifestyle fit for the next chapter in your career and life, wed love to meet you.

• Develop and execute annual business plans for the hotel and restaurant ensuring alignment with the group's vision and goals.
• Align operational goals with brand positioning, guest experience targets, and financial objectives.
• Lead cross-functional coordination between hotel and restaurant operations.
• Maintain and communicate the goodwill of the brand through site inspections, hosting journalists, and engaging with the market.
• Act as the primary liaison between the support office and the hotel and restaurant, ensuring effective communication and alignment of goals and strategies.

• Lead the guest experience from pre-arrival to post-departure, ensuring seamless luxury service across guest touchpoints.
• Monitor guest feedback channels and personally manage key complaints, using feedback as a learning opportunity.
• Maintain brand-aligned design, ambiance, and experiential offerings.
• Benchmark against industry trends and competitor offerings to maintain innovative service standards.
• Take a proactive, visible role in guest hosting to build relationships and ensure a personalized experience throughout the guest journey.

• Develop, manage, and report on property-level budgets and forecasts.
• Control costs, optimise profitability, and manage P&L for both entities.
• Support procurement negotiations to achieve favourable property and group-level agreements.
• Approve purchasing and capital expenditure in line with company policy.