Xpedient Medical is a specialized business management consultancy focused on the medical industry.
Late Stage Collections Agent Position
Key responsibilities and accountabilities:
Locate and notify customers of delinquent accounts by mail and telephone,
Monitor overdue accounts, using Xpedite
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
Liaise with Account Managers
Liaise with patients with regards to payments to be made
Strong analytical skills, high level of integrity, excellent writing skills, computer skills ability to multitask, strong work ethic, time management skills, positive attitude, ability to prioritize, customer service-oriented, detail-oriented, ethical, reliable, dependable and honest, work well under pressure, professional, tactful and sensitive, goal/results-driven. Knowledge of proper and ethical debt collection techniques. Ability to quickly build a picture of customers’ circumstances and needs.
Solid recent experience in debt collection
Experience with medical accounts would be advantageous
3-5 years’ experience
Excellent communication skills – both verbal & written
Must have a high degree of patience & tolerance, and empathy
Strong negotiation skills
Computer literate – must have worked on basic Office Packages – Word, Excel, Outlook
Bilingual – English & Afrikaans
Ability to work well in a team, as well as independently
All interested parties that possess the qualifying criteria please e-mail your CV to firstname.lastname@example.org Kindly use REF X-LSC0301.
If you have not heard from our Recuitment Team eithin 2 weeks of submission, please regard your application as unsuccessful.