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Your role will be that of main liaison between the companys internal claims operational staff, management, and its brokers, for all claims-related matters of a highly complex technical/legal nature. Working closely with an allocated portfolio of brokers, the Portfolio Relationship Manager will:
Apply technical product knowledge, legal expertise to facilitate effective resolution ensuring a fair outcome. Act as an expert advisor on all complex claimsProvide training and guidancelead team of claims specialistsProvide information to brokersEvaluate process and procedures
Full claims administrative support will be given by the companys claims department, while the core purpose will be to provide technical and legal guidance and insight to both internal staff and brokers on most complex claims matters.
Minimum Requirements:
Grade 12LLB Degree -essentialHigher Certificate in Short Term InsuranceRE 5DOFA essentialComputer literate6-8 years min in claims (Commercial, Personal & Motor& Non-Motor)Must have worked for a UMA, Insurer, or other Risk Carrier, where broker interaction form an inherent part of the job.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNzMwMjc1MjYwP3NvdXJjZT1ndW10cmVl&jid=1305791&xid=2730275260
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My Short Term Insurance Client is looking for a Technical Engineering Underwriter.
Requirements:
Grade 12FETC in Short Term Insurance (ESS)Higher Certificate in Short Term Insurance (ADV)RE 5 passedMust be FAIS Fit & ProperBasic Ms Office Advanced product knowledge and application of Engineering insurance5+ years of relevant work experience Knowledge and understanding of current market trends within the industry, external factors that could impact the business, as well as a sound understanding of competitor product offerings.
Duties:
Underwrite Engineering risks which will include renewals and policy amendments if required.Maintain effective strategies and organisation skills within the Engineering Department.Develop and maintain strong relationships with brokers and internal stakeholders.Negotiate terms and conditions with Business Partners.Policy documentation and administration – ensure accurate policy documentation is issued to brokers and maintain accurate records of such.Proactively drive involvement of functional areas within the Engineering division.Proactively liaise with relevant stakeholders when new business is underwritten.Work effectively within the Technical Team environment and provide support in terms of investigations and formulation of new product enhancement and Reinsurance business.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDY5MDk3MTQwP3NvdXJjZT1ndW10cmVl&jid=1305789&xid=1469097140
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You will be trained to be a Technical Underwriter.
Must have:
MatricRE 5FETC in Short Term Insurance NQF 4 (150 FAIS Credits)2+ years experience in Commercial UnderwritingMS Excel Excellent written and verbal communication skills in EnglishAble to transfer documents from English into Afrikaans.Self confident able to do presentations
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTc3NTUwNzMxP3NvdXJjZT1ndW10cmVl&jid=1156117&xid=2977550731
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1. Oversee the preparation of Assupol Life financial information
Oversee compilation of monthly financial reports for review by senior management
Meet internal and external stakeholders reporting requirements
2. Compile Assupol Life annual and interim reporting
Compile interim financial reporting and oversee process to gather information for disclosure purposes
Compile annual financial statements and oversee process to gather information for disclosure purposes
Liaise with and provide deliverables requested by external audit
3. Implement and monitor Assupol Life forecasts and budget
Compile the annual budget and 5-year forecast and manage the budget deliverables provided by other department
Report on approved budget i.e. variances etc.
Maintain a pro-active budget monitoring function to manage budget overspends
oversee process to report to budget owners and Expense Management Forum on a monthly basis
4. Compile Assupol Life statutory reports
Oversee the compilation of statutory reports and act as liaison with external stakeholders e.g. SARB, FSB, ASISA, NCR
Review and sign off on statutory reports and ensure timely submission
5. Ensure Assupol Lifes compliance with SARS requirements
Perform the income tax calculation of Assupol Life
Obtain relevant information and act as liaison with external auditors regarding provisional and annual tax calculation and returns
Attend to queries received from SARS regarding income tax
Review the VAT calculation of Assupol Life
Ensure timeous submission of all tax related matters to SARS
Assist in compiling reports to and participate in the Tax Committee meetings
6. Provide assistance to SAICA training officer
Evaluate trainees where work is performed under this positions supervision
Supervise trainees and provide guidance to them with respect to the SAICA training programme
7. Ad hoc tasks
Assist with management of financial administration and reporting services rendered to other non-life subsidiaries in the Group or other legal entities
Provide assistance where ad hoc tasks are allocated to the position by management e.g. implementation of a new financial reporting standard
Formal education:
B.COM degree in Accounting Science
Certificate in Theory of Accounting (Honours Degree) (CTA)
Legal Certification requirements:
Chartered Accountant CA(SA)
Experience:
3-5 years Financial/Management reporting experience
Long term insurance industry
Management experience will be beneficial
Closing da...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTEyNzI4NDQ5P3NvdXJjZT1ndW10cmVl&jid=1691775&xid=2112728449
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To provide financial accounting services to the finance business unitKEY PERFORMANCE AREASWhat do you have to be able to do to achieve the desired results of your job?Include management and leadership responsibilities for work team leadersBudget management and Reporting• Prepare the monthly management accounts with budget variances for the variousdepartments• Analyse management accounts before submitting to departments• Ensure explanations for budget variances are received within timelines• Analyse actual achievements against budget and investigate significant variances.• Responsible for loading budgets onto Syspro• Check requisitions for available budget before processing and resolve problems withrelevant departments• Propose journals as and when necessary• Assisting with the preparation of the annual financial statements, includingbudget/actual/ENE template for National Treasury• Responsible for all General Ledger and other identified cost account reconciliations• Assist with the AG queries during the audit process and manage the audit year end file• Perform ad hoc duties as and when required• Process all approved budget transfersLegislative compliance• Ensure compliance with relevant legislation, i.e. PFMA, Treasury Regulations, FICA,etc.• Knowledge of GRAP, Treasury Regulations, PFMA, would be an advantagePerform ad hoc duties as and when required
EDUCATION, SKILLS AND EXPERIENCE• B.Comm• B.Comm accounting (Hons) would be an advantage• Three or more years relevant experience in an accountant’s role• Articles will be an added advantage• Attention to detail• Intermediate to advanced experience in MS Office, especially Excel• Working knowledge of Syspro and Caseware would be an advantage• Reliable and punctual• Confidence and decisiveness• Report writing skills would an advantage• Good communication skillsBEHAVIOURAL COMPETENCIES• Customer Service: Follows through, when asked, on customer inquiries, requests andcomplaints, keeps customers up-to-date about progress of projects• Flexibility: Applies rules flexibly: Changes his/her perception, ideas or alters normalprocedures to fit a specific situation to get a job done and/or meet company goals• Organizational Commitment: Respects the way things are done in an organisation anddoes what is expected• Teamwork: Genuinely values others input and expertise• Concern for order & quality: Double-checks the accuracy of information or work• Achievement Orientation: Keeps track of and measures outcome against standard ofexcellence not imposed by others• Initiative: Recognises and reacts to present opportunities
WORKING CONDITIONSMay be required to work long hours when necessary.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODA3MzkyNDA/c291cmNlPWd1bXRyZWU=&jid=1191753&xid=280739240
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Responsible for implementing customer retention programmes and initiatives to increase loyalty and retain business.
Duties:
Ensure sales targets that measure outputs and outcomes that relate to customer experience are met.Enforce retention process end to end as per Standard Operating Procedures.Ensure proper capacity planning (Work Force Management) for the Retentions team to deliver on the KPAs.Submit weekly and monthly retention reporting as and when needed.Drive up-selling to existing for purpose of business growth and sustainability.Offer downgrade of products to retain customers.Liaise with collections team to ensure the resolution of queries on VAPS for successful payment of premiums.Ensure that daily debits have run.Build positive working relationships with customers for repeat businesses.Effectively manage complex retention queries.Ensure payment schedules go out to the various brokers/schemes.Contribute to the development of new strategies for customer retention activities.Gather information from existing customers about customer service and customer complaints.Develop retention campaigns and initiatives based on customer feedback, to drive customer retention.Manage and influence Lapse ratio reduction.Manage the day-to-day activities of the Retentions Agents, including scheduling and the evaluation of work for adherence to standards and ways of work.Perform customer negotiations to renew contracts and retain business and reach a fair conclusion from both business and customer perspective.Work with the Sales team in implementing sales promotion activities.Deliver product presentations and demonstrations to customers.
Qualifications and Experience:
NQF Level 7: Bachelors degree in Sales, Customer Service, or related field / National DiplomaRE5.5 - 7 years retentions/ collections within insurance industry (Essential).2 - 3 years Sales experience (Essential).Ability to liaise effectively with stakeholders on all levelsAbility to multitask.Experience in sales, customer retention or customer service, ideally with up-selling and cross-selling within in the insurance sector.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNzY3NTM0NTE1P3NvdXJjZT1ndW10cmVl&jid=1305812&xid=2767534515
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This person must be familiar with the CT market.
The New Business Development Manager primarily focuses on identifying potential clients, presenting them with suitable product proposals and confirming policy sales. He/she must build relationships with clients to ensure retention of business and facilitate new business. An extensive knowledge of products and providers is necessary. The New Business Development Manager is responsible for complete and accurate administration related to all policies and clients. All service provisions will meet the requirements of Treating the Customer Fairly (TCF)
EDUCATION/TRAINING
Completed:
Short-term Insurance qualificationRE 5Product Specific TrainingClass of Business – Commercial and Personal LinesCPD hours in current cycle
CORE COMPETENCIES
Excellent communication and interaction skillsAttention to detailProven sales and marketing skillsNegotiation skillsHigh level of administration skills (Filing/record keeping)Ability to analyse and take decisionsProficient in Microsoft office suite, specifically Word and ExcelSound knowledge Insurance products and insurersKnowledge of the Insurance industry in generalTime managementAbility to work under pressure
EXPERIENCE
Eight years in the insurance industry with at least five of these interacting with Commercial, Transport and Personal Lines clients.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xOTkxOTE1NTQ5P3NvdXJjZT1ndW10cmVl&jid=1720510&xid=1991915549
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You will be trained to be a Technical Underwriter.
Must have:
MatricRE 5FETC in Short Term Insurance NQF 42+ years experience in Commercial UnderwritingMS Excel Excellent written and verbal communication skills in EnglishSelf confident able to do presentations
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNTQxNDE5ODI4P3NvdXJjZT1ndW10cmVl&jid=1305787&xid=1541419828
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Identify fraud trends and continuously develop process improvements and mitigation controls to support the Group Business. Proactively engage with key stakeholders both internally and externally to gather intelligence and create and develop relationships with key organisations.
Responsibilities of the Role:
Successfully lead a team of Investigation Officers by providing quality regulatory technical expertise, case direction and excellent operational management to ensure assurance procedures, file and document reviews etc.Maintains an overview of all cases within the team to provide expert technical guidance and case direction and ensure the work is always of high quality and that there is a consistent, timely approach taken with each case.Responsible and accountable for high-quality and timely case progression within the team.Provides regular case updates/reviews to senior managers and key stakeholders, especially in relation to high profile and sensitive matters.Positively and proactively contributes as part of the Investigation leadership team in implementing changes and improvements as appropriate.Ensure that reports and documentation are produced to the highest standards, which will stand up to the scrutiny of the Section 91 Tribunal and Courts - supporting and coaching Investigation Officers as required.Effectively manage and motivates the team/individuals by providing clear communication, robustly managing performance/providing timely constructive feedback (regular reviews) and supporting/coaching individuals to improve and fully engage in their own development and learning.Work collaboratively across the organization and demonstrate a positive and proactive approach to achieving organisational objectives, including providing expertise and taking responsibility for leading on projects and priorities.Investigations are outcomes-focussed, timely and a risk-based approach is developed and executed for each investigationInterpret policy and decisions to stakeholders for effective communicationRepresent the company at various forums and interact with other stakeholdersIdentify and report falsified claims to the Legal Operations for recovery purposesIdentify fraud trends by analysing data and industry alertsIdentify suspicious activity and work with appropriate teams to investigate and thwart the activityProvide statistical data on losses on a regular basisDevelop processes and procedures to prevent or minimise claims fraud lossesEnsure Service Level Agreement and turnaround times of external serviceproviders and internal investigators are adhered to Identify key risk indicators and establish mitigating controlsEnsure that expenditure is incurred within the limits of the sanctioned budgetEnsure that new r...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTYyMDc0MzMxP3NvdXJjZT1ndW10cmVl&jid=1422200&xid=2962074331
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We are looking for an IT Intern with a minimum of Bachelor’s degree in Computer Science or Bachelor of Information Technology and with a higher pass marks for my client who is based in Parktown.
Requirements
Matric (from 65% average)Bachelor’s degree in Computer Science or Bachelor of Information Technology from a reputable University.
Knowledge, Skills, and Competencies required:
Applied LearningBuilding Customer LoyaltyContributing to Team SuccessManaging Work (Includes Time Management)Initiating ActionStress ToleranceWilling to learnProject wide perspectiveTeam player
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTc0MjcwNDc5P3NvdXJjZT1ndW10cmVl&jid=1411202&xid=2574270479
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JOB PURPOSE
Plan, develop, execute, track and report across paid search and Google Ads display campaigns. Manage key media strategies across paid search, social and display channels, as well as effectively manage and optimize each channel and Google Ads display campaigns. Possess a firm understanding of the primary online marketing channels: SEO, paid search, social platforms, content marketing, targeting, and retargeting. Have working knowledge of the paid search platforms and implement campaigns and have the ability to work across multiple accounts on a daily basis, organize workflows and deliver on deadlines.
RESPONSIBILITIES
Paid Search PlanningMarketing Campaign DevelopmentPaid MediaProject and Portfolio ManagementStakeholder EngagementBudgetingInsights and ReportingLeadership and DirectionPerformance ManagementContinuous ImprovementTeam Capability Building
SKILLS
Computer and System skillsCommercial AcumenCosting and BudgetingData Collection and analysisInformation retrieval and searchingAction PlanningPlanning and OrganizingPolicy and proceduresPolicy and RegulationCustomer and Market Analysis
EDUCATION
General Education
Grade 12/ SAQA Accredited Equivalent (Essential);Relevant degree and/or Diploma (Advantageous)
EXPERIENCE
General Experience
3-5 years hands-on experience within a PPC campaign management environment (Essential);3-5 years digital marketing experience (Essential);Experience within a financial services industry and Ecommerce (Advantageous)Managerial Experience 2 or more years experience of planning and managing resources to deliver predetermined objectives as specified by more senior managers (Essential)
TASKS
Responsible for the development of marketing campaigns using paid digital channels.Working closely with all media partners such as Google, Facebook and agencies.Developing and implementing campaign plans and optimisating to achieve key performance metrics by brand.Partner with marketing team members to develop integrated efforts across channels, on new and upcoming campaigns.Develop a total understanding of digital audiences marketing thought targeting technics.Provides campaign performance reporting and analysis on a daily, weekly and monthly basis.Work with Marketing Managers and channel peers, as needed, to finalise and agree budgets and volumes and KPI’s.Ongoing audits of search and display channels for each brand and provide insight as to how ROI can be increased.Respon...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNjA1NDczNTgzP3NvdXJjZT1ndW10cmVl&jid=1687780&xid=2605473583
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JOB PURPOSE
Inbound or outbound policy sales, based on leads and campaigns. Initiate thecustomer relationship and meet various KPIs. Connect with the customer,conduct needs analysis and propose customer solutions. Needs a solidknowledge of products, their characteristics, and market as well as focus ongrowth of the brand.
RESPONSIBILITIES
Customer Relationships DevelopmentCustomer Needs ClarificationSell Customer PropositionsOperational ComplianceCustomer Relationship Management (CRM) DataPerformance ManagementPersonal Capability BuildingSales Opportunities Creation
EDUCATION
Matric / Grade 12 or SAQA Accredited Equivalent (essential)Regulatory Exam 5 (advantageous)
EXPERIENCE
1 year telephonic sales experience (essential)
Please note that by submitting your personal information to Deka Minas you free-willingly issue the business consent to make use of such data for the specific purpose of securing you either permanent or temporary employment. Our business makes use of a POPIA compliant database and you have the right to access, right to correction and right to deletion of your personal information
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNTg4MjI5OTM1P3NvdXJjZT1ndW10cmVl&jid=1696826&xid=1588229935
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Ready to Elevate the Insurance Game? Join our client as a Business Partner!
Were seeking a dynamic and forward-thinking Business Partner to be the driving force behind our clients insurance revolution..
Developing and implementing a cutting-edge business strategy. Building and nurturing strong partnerships within the insurance ecosystem. Identifying emerging market trends and seizing new opportunities. Collaborating with cross-functional teams to drive growth. Innovating insurance products and services to meet evolving customer needs. Ensuring compliance, ethics, and a customer-centric approach.
Requirements:
Extensive experience in the insurance industry, with a strong track record of success.Stable track record Must have commercial sales for at least 5years RE ,150 FAIS credits in short term insurance Exceptional interpersonal and negotiation skills. Leadership acumen with the ability to inspire and lead teams. A deep understanding of insurance regulations and compliance.Global mindset, with the ability to navigate diverse markets. Passion for innovation and a customer-first mentality.
Join us on this exhilarating journey, and together, well craft a future where insurance is not just a safety net but a source of empowerment!
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODI2Nzc4MTc4P3NvdXJjZT1ndW10cmVl&jid=1756137&xid=1826778178
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Candidate must have a qualification in HR as well as SAGE 300 payroll experience.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODU0NzExMTU3P3NvdXJjZT1ndW10cmVl&jid=1684889&xid=1854711157
2h
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12-month Fixed Term Contract position to start immediately
Payroll duties Sage VIP Premier:
Minimum Requirements:
Grade 12 plus relevant tertiary qualificationMinimum 5 years experience on Sage VIP Premier, Minimum 5 years’ relevant experience in the Administration of large payrolls
Key Performance Areas:
Completion of statutory and legal reports and returnsMaintain accurate records and ensure legal complianceOversee wage payrolls and ensure effective functioning and accurate paymentsMonth-end reportsThird-party reconciliations and submissions, including submission to SARSExperience in bargaining council matters
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzI0MzY5MzkwP3NvdXJjZT1ndW10cmVl&jid=1124853&xid=3724369390
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Business Development Executive - Ignite Growth in the Insurance Realm!
Are you ready to blaze a trail in the insurance industry? Our client is seeking a dynamic Business Development Executive with a passion for driving growth and expanding horizons.
About Our Client: Our client is a trailblazer in the insurance sector, known for innovation and excellence. Theyre on the lookout for a Business Development Executive who can take their success to new heights.
Key Responsibilities:
Architect of Growth Strategies: Devise and implement creative business development strategies to drive revenue, expand market share, and seize new opportunities.
Client Alchemist: Forge strong relationships with clients, brokers, and partners to uncover new business prospects and foster long-term partnerships.
Market Navigator: Stay ahead of industry trends and market shifts, identifying areas for potential growth and innovation.
Collaborative Maestro: Work closely with cross-functional teams to ensure seamless execution of business development initiatives.
Qualifications:
Bachelors degree in Business, Marketing, or a related field.Proven experience in business development within the insurance industry.Strategic thinker with a track record of driving revenue growth.Excellent communication and interpersonal skills.Strong analytical and problem-solving abilities.Minimum 7 years short-term insurance with 5 of the 7 years in a commercial sales and service capacity in a broking environment.MatricLevel 4 FETC Short-term Insurance QualificationPassed FAIS Regulatory ExamHigher Certificate in InsurancePost matric qualification is an advantage (BComm Risk/Accounting, BBA)
Perks and Benefits:
Competitive salary and performance-based bonuses.Health and wellness benefits.Opportunities for professional development and advancement.A vibrant and collaborative work environment.
How to Apply:
Join us in revolutionizing the insurance industry! Your expertise will be the spark that ignites our clients growth. Apply today and lets set the industry ablaze together! (This role is based in EAST LONDON, South Africa)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMDY5NjkzNDQzP3NvdXJjZT1ndW10cmVl&jid=1737673&xid=1069693443
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Commercial Underwriter Extraordinaire - Ignite Your Underwriting Genius!
Are you ready to take your underwriting prowess to new heights? Were on the lookout for a Commercial Underwriter with a passion for turning risks into opportunities in the dynamic world of insurance.
About Our Client:
Our client is not your average insurance firm. Theyre a trailblazer in the industry, known for their innovative approach and commitment to excellence. Join our client as a Commercial Underwriter and be part of a team that thrives on challenge and diversity.
Key Responsibilities:
Risk Maestro: Evaluate commercial insurance applications with a discerning eye, determining acceptable levels of risk and crafting tailored coverage solutions.
Collaborative Orchestrator: Work closely with brokers, clients, and internal teams to gather information, analyze data, and ensure seamless underwriting processes.
Innovation Connoisseur: Stay ahead of industry trends and contribute to the development of new underwriting strategies and products.
Customer Whisperer: Provide expert advice to clients and brokers, building strong relationships based on trust and expertise.
Needs to have knowledge and understanding of various Commercial products – in depthknowledge.Needs to understand Commercial Lines product requirements.Needs to understand and have knowledge of how the Commercial Lines Industry works. The trendseg. Auto Rating etc.Be able to translate product requirements into system functionality – Eg. What information isrequired to be captured and how should it be validated. Minimums, Maximums, Accumulations,Computations (for when item Sums Insured must be computed from another item within arisk/section), etc.
Qualifications:
Matric is an essential requirement.Regulatory Exam: Representatives.FAIS Credits (as per FAIS requirement).Must be Fit & Proper in terms of the FAIS Act.Must not be debarred with FSB Experience in the financial services industry or short-term insuranceindustry (preferable)Proven experience as a Commercial Underwriter in the insurance industry.In-depth knowledge of commercial insurance policies, regulations, and market trends.Strong analytical and decision-making skills.Excellent communication and negotiation abilities.
Perks and Benefits:
Competitive salary and performance-based bonuses.Comprehensive health and wellness benefits.Opportunities for professional development and growth.A vibrant and collaborative work environment.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNjA0MTI3Nzg0P3NvdXJjZT1ndW10cmVl&jid=1749265&xid=2604127784
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Qualifications and Experience required
People living with disabilities are encouraged to apply.National Senior CertificateProcess Engineering Diploma.Lean Six Sigma certificate.Must be unemployed.Must be a South African citizen
Knowledge, Skills, and Competencies required
Applied LearningBuilding Customer LoyaltyContributing to Team SuccessManaging Work (Includes Time Management)Initiating ActionStress ToleranceWilling to learnProject-wide perspectiveTeam player
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDkyNTQ1ODg4P3NvdXJjZT1ndW10cmVl&jid=1370721&xid=3092545888
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1. Lead Technical Support Team• Provide reports to management on call closure status and first line support related matters• Implement processes to ensure calls are closed timeously• Liaise with all necessary stakeholders and provide feedback to business and IT Management• Ensure jiras are dealt with and closed timeously• Assign jiras• Monitoring (e.g. Boardrooms)• Escalation of calls to 3rd line and other Teams.
2. Provide hardware and software support (LAN & WAN)• Install software• Troubleshooting (TCF)• Assemble computer • Repairs & maintenance of hardware & peripherals• Installation & maintenance of cabling• Maintain inventory for software & hardware (TCF)• Desktop patch management
3. Provide 2nd line support to users • Investigate and provide solution (TCF)• Communicate with users on incident logged (TCF)
4. Finance, procurement and asset management• Ensure that end user equipment (e.g. laptops and desktops) are procured timeously• Obtain quotes and provide IT Management Team with quotes and recommendations of assets to procure• Works closely with the asset management team to ensure that assets are tracked and managed.
REQUIREMENTS:
National Diploma in IT (advantageous)
TECHNICAL/LEGAL CERTIFICATION
A+N+
EXPERIENCE:
5 years experience in 2nd & 3rd line supportTeam lead for technical support experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNjE0ODA4NDYwP3NvdXJjZT1ndW10cmVl&jid=1696229&xid=2614808460
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If you have some customer service experience or looking for your 1st permanent job, fluent in English and available to start on 25 August 2023, then this is for you!!!!!!
Our short term insurance client is on the lookout for excellent communicator, attentive listener, money hungry, goal driven, ambitious and energetic individuals to join their team!
Must have a Matric
Clear criminal record and clear ITC (Credit)
Able to work under pressure
Flexible
Adaptable
Quality orientated
Strategic
Able to persuade others
Persistent
Professional
If you meet these requirements, please send me your CV, ID copy, Matric copy and contacts for reference checks if you have any work experience
We only looking for applicants who are Serious :-)
Basic and uncapped performance based commission
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzQ4MTgzNTA5P3NvdXJjZT1ndW10cmVl&jid=1679720&xid=3748183509
2h
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