iSmart, a vibrant and energetic business, specializing in telecommunications, is looking for an experienced Call Centre Operations Manager. The role will be based at our head office in Green Point, Cape Town. The ideal candidate will have between 3 and 5 years call centre management experience, within a large team with a variety of functions. Specific emphasis will be placed on Customer Service, Collections, QA, as well as processing and administration. Experience within the telecommunications or collections industry will be an added advantage.
Call Centre Operations Manager Job Purpose: Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff.
Salary: Market Related CTC
Start Date: January 2014The successful applicant will be responsible for:
· Driving operational performance through developing processes to improve efficiency, with key focus on productivity, quality and customer experience in line with strategic plans and objectives;
· Designing, developing, amending and implementing new and existing processes to provide faster and more effective solutions;
· Maintaining and improving call center operations by identifying and resolving problems; recommending solutions; implementing action plans;
· Preparing operational performance reports through collation of information; analyzing and identifying trends; summarizing data;
· Maintaining professional knowledge around call centre innovation; systems and processes; attending workshops; developing professional network;
· Determining resource requirements through capacity planning;
· Driving call centre human resource objectives through recruitment, training, allocation of staff, coaching, disciplining; upholding of call centre standards and company values;
· Communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing remuneration and incentive schemes; enforcing policies and procedures;
· Achieving goals through taking ownership of performance, motivating and driving teams to achieve individual and company goals, SLA’s, quality and collections targets;
· Feedback to suppliers regarding performance, ideas and suggestions for improvement; interaction with suppliers and suggestions/recommendations for improved customer experience;
· Management of outsourced service providers with regards to quality, performance and SLA’s, and the impact on customers.
Specific emphasis will be placed on the following skills:
· Financial acumen;
· Data analysis and reporting;
· Customer focus;
· Verbal and written communication;
· Problem solving;
· People Skills;
· Management of performance;
· Planning and implementation;
· Results Driven;
Please reply with a short message, attaching your updated CV and a letter of motivation using the 'Send an Email facility on the right of the screen or Fax to: 086 730 9047
If we haven’t called you back within 2 weeks, please deem your application as unsuccessful.
Price has been reduced!!! Just been re-licenced til Oct 2014 and roadworthied at AVTS - save a lot of time and money.
Only done 76000kms. 5 new Goodyear tyres. The car is in excellent condition and full service history. Cruise control, elec windows, aircon, side rails, spot lights, leather interior. The interior and seats are all still in excellent condition. Not being used.
Only serious buyers please.
*Attention Home Owners And Parents! Are You Concerned About Your Families Safety And Keeping Dangerous Criminals Out Of Your Home? Do You Wonder Who Is Prowling Outside Your Home At Night? With Chubb "We Cut The Cost, Not The Service". So Simply Join Chubb And You Will Receive: * FREE Alarm System *CellPhone Panic Service & * FREE CCTV Camera! Which Includes * FREE 12m Infrared Camera * FREE 10m Of Camera Cable FREE 10m Of Power Cable *FREE RCA Connector Linked to Existing Television Av Point *Chubb’s 7 Key Elements of Safety & Security *T&C’s apply *ACT NOW! As we only have a limited number of these specials available . Denzil 0828257813 (Call/SMS) Office: 021 7620190 Website: http://www.astronsa.co.za Chat to us: Facebook.com/astronsa Follow us: Twitter.com/astronsa P.S. If you really want to protect your family and keep dangerous criminals out of your home, you simply must get your hands on this special P.P.S. Remember, we have a Free CCTV Camera waiting for you for a limited time only.
“Choose a job that you like, and you will never have to work a day in your life.” Ragstar Media was founded in 2013 by two entrepreneurs who recognised a definite gap in the online market in South Africa. The company, in its embryonic stage of development, has offices in Millennium Business Park in Century City. It has been operational for 3 months. The company is focused on providing High Quality VIdeos and Online Solutions to small and medium sized business's. Online Videos are becoming more and more popular and very few companies are assisting business's get to where they need to be. Ragstar Media is exactly that. We provide VIDEO opportunity at a quarter of the cost. We are now looking for LIKE MINDED individuals to sell our product. The successful applicants will have an entrepreneurial flair, will not be scared to contact prospective clients and must have positive attitudes. They must have a basic understanding of the online market and a minimum of 2 years sales experience. They must be comfortable with making on average 75 calls per day as the position is primarily a Telesales Position. Title: Media Consultant Salary: R5000 + Healthy Commissions ( quarterly revue with increases based on performance ) - Expected on Target Earnings are R15k-R20k pm Hours : 9am - 5pm Monday to Friday Please send your CV if you are interested in the position. PLEASE NOTE: Only applicants with unblemished track records will be assessed for the position.
If you need any Portuguese Translations for any purpose do not hesitate to contact me. Experienced in administration, document issuing and translation.Se precisar de traducoes oficiais e nao oficiais, para quaisquer efeitos contacte-me no numero indicado.
Hi there and thank you for viewing our ad. Please scroll down and select the service your interested in. We offer a 50% discount on all DJ packages booked on or before "15 DEC 2013" DJ Hire (see pic 1) * We cover all events including Weddings, Birthdays & Karaoke * Over 13 years’ experience and played alongside most S.A radio personalities *
We only play the music you and your guests want to hear and according
to your playlist, not mine. * We use good quality cordless mics, sound
& lighting* We are equipped with back-up equipment and DJ support. * We are always properly attired, classy and elegant to match your event in a professional manner. Sound Hire (see pic 2) * Good quality PA systems available for all events big and small * Today's Special: Full PA system for R499 (incl. Amp/Mixer/Speakers/Mic) See pic 2 for details Up-Lighting (See pic 3) * Atmospheric lighting for that classy and elegant touch. * Choose any color you desire to match that of your event * See attached picture 3 Gobo Lighting (See pic 4) * Have your name on the dance floor * Perfect for weddings and birthdays * Any design is possible Party Lights (see pic 5) * Today's party pack special only R399 (2x LED lights, Laser, Smoke + UV) * We also have Lasers, Mirror Balls, LED effects lights, UV Lights, Smoke machines Bubble Machine HIRE (see pic 6) * Create magical bubbles for all kiddies parties * Looks great with weddings (confetti & first dance) WE OFFER SO MUCH MORE THAN JUST A DJ * Booking a DJ, Sound or lighting for New Years Eve is vital. * Custom made packages to suit your needs & budget Contact Us: Night Fever Events 073 073 4775www.nightfever.co.za
Build your own package starting at the Basic Photography price package:
Basic Wedding Package @ 5 450 (R3 950 winter special)(R500 discount if you book now for weddings from Jan - April 2014).
1 x 16 Gb Usb Flash Drive (new and yours to keep) with approx 500- 600 high resolution images.
7 hour wedding coverage One Photographer.
No travel fee for first 100km.
Free pre-wedding meeting at Somerset Mall.
Available additions to the Basic Wedding Package:
Storybook Special - Printed A4 Hardcover - R1350 (20 pages printed on fine art paper with thin mounting board.
It is a layflat book and all the pages is protected by Matt UV varnish).
2 x A5 Storybook brag books - when ordering a Storybook Album or Storybook special (select 10 pages of the 20 from the Storybook - thin mounting board pages) - R790.
Storybook Album - Genuine Leather Hard cover with 20 double width matt pages - 25 x 34cm – R3 100 (carry case included).
Add: 5 pages to Storybook Album for additional R350.
Coffee Table Book Printed Hardcover (20 magazine style pages) - R990
Black presentation box - with names and date in printed foil (Coffee Table Book/ Storybook Special) - R120.
Plain box - R70 100 jumbo photo prints for R290.
2 x A4 + 3 x A5 enlargement photo prints R190.
R490 per hour extra after first 7 hours.
R2 400 for second photographer 7 hours
2 x DVD slideshow with 300 photographs compiled and choreographed to music - R190.
R150 travel fee per 100km (after first 100km included)
Pre-wedding photo shoot - (week days) - R1 250
Most popular package = package 2:
Wedding Package 2 @ R6 990 (Recommended Package)
1 x Printed A4 Hardcover Storybook Special (20 pages - printed on fine art paper with thin mounting board. It is a layflat book and all the pages is protected by Matt UV varnish).
1 x USB Flash Drive with approx 500 - 600 selected high-resolution images.
approx. 500 - 600 high resolution images on data DVD
8 hour wedding coverage
Monlero Wedding Photography.
Three and a half storeys double volume with
plot size 1246 m2, floor area 3452m2, and GLA of 3280m2 of retail and residential
(top floor, 14 flats). Sectional title
register (PARKFAIR) has been opened!
Rental of R325000/m gross reflects a value
of R26mil at 15% yield. Selling at 25%
yield gross; 17% nett. Seller is
prepared to guarantee R150000 rental income per month for 12 months by signing
a headlease. In the process of increasing
the current rental (from R160000 to R300000) – at which point the property will
be withdrawn from the market! The first floor and mezzanine (1633m2) used to
house a gym: this is being converted to 109 one-bed flats.
All sections have pre-paid water and
electricity meters. Recently renovated, rewired, replumbed, etc, etc.
Private sale. VAT applies. Contact me for rentals,
SG diagrams, sketch plans for additional 109 flats, etc. 73 Halt Road, corner Tyne Road (map is not
R15 000 000 plus VAT.
We rent Professional SOUND & LIGHTING at VERY AFFORDABLE RATES for
all events including, * Weddings / Birthdays* Outdoor Events * Private
Functions * House Parties * Bands * DJ's and more... See our current
specials aboveSOUND * Speakers * Bass Bins * Cordless Microphones
* Power Amplifiers * Mixers LIGHTING * Mirror Ball Kits (old school or
LED) * LED Effect lights * LED Par Cans (Up Lighting/Stage Lights) *
Lasers * UV Lights * Smoke Machines * Bubble Machines * Stage Lights How
to book * Reply to this ad or call us on 073 073 4775 * Tell us your
needs and requirements * We forward you a Quote * Bookings are made by
deposit via EFT or Cash * Day of collection bring along ID & proof
of residence * Sound Hires require a 50% refundable deposit * Return
next day 12am Night Fever Events 073 073 4775 www.nightfever.co.za
32" Hisense LED HD TV for sale. Unit is still brand new and in the original box. TV console comes standard with 3X USB inputs as well as HDMI input. TV remote is standard too. Reason for selling: Moving abroadContact Chris on 082 876 1498
I have 5 years experience.I am available
Tuesday, Wednesday and Thursday. I am a Zimbabwean lady and i work well , I
love kids and pets. I clean all corners.
I do not drink or smoke.I speak and write English.. I am one of those very good
housekeepers you can rely on. My number is
078 772 9119 My reference
is 082 453 4788. I am aged 35 named Ronia.. I can take
any rate offered. Thank you in advance.
Housekeeping & Cleaning jobs in Claremont & Newlands
The perfect Christmas gift for any little girl or Hello Kitty collector. I am selling a goodie bag which contains the following:Plug and play computer mouse - brand new in box100-piece lenticular puzzle - perfect condition in opened boxPlush toy - brand newMagic money holder - perfect conditionPirate kitty necklace - perfect conditionR180
for everything! I reside in Gordon's Bay in the Western Cape but can
arrange for goodies to be taken to Northern Suburbs or Cape Town CBD.
Alternatively goods can be posted anywhere nationally with standard
insured postage at R40 extra. Please only WhatsApp, email or sms if