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French-speaking IT Tech Support - International BP

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The IT Service Desk Analyst will provide first line technical support to users. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of user’s problems, which may range from straightforward to more complicated technical issues. There is also a range of administration duties within this role. Location: Hungary or Romania - Europe Are you willing to relocate to Europe? Start Date: January – 3-4 months’ Training and probation in South Africa Salary: R7 000 (in SA) Once Visa issued Relocate to Europe Salary: +/- Euro 1050 (Euro 650 after Tax) Benefits: Medical AidVacation Bonus 3.5%Daily Meal Tickets20 days off Key responsibilities ? Act as a single point of contact for phone calls, chat and emails from users regarding IT issues and queries ? Record incident resolutions in the Help Desk tool based on user communication via phone, email, chat etc. ? Ensure that issues are resolved within ticket life cycle ? Co-ordination between users and resolver groups (if necessary) ? Incident handling and escalation management ? Work independently and within a team ? Communicate well with internal and external contacts ? Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members ? Adhere to Tech Mahindra and client’s procedures, policies and guidelines ? All KPI related tasks must be followed & adhered to avoid business impact ? To ensure that breaks are pre-approved by SME, Team Leader or Manager ? Strong problem resolution skills ? Escalate unresolved calls to the resolution support team ? Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner ? To maintain a high degree of customer service for all support queries and adhere to all service management principles ? Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI Requirements: Minimum High SchoolExcellent communication skills in French (oral and written)Typing Speed – 30 words per minutePrevious Customer Service ExperienceValid work PermitValid PassportSense of responsibilityIndependent and customer friendlyCertifications (Optional) ... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80NjI5MjA4MDc/c291cmNlPWd1bXRyZWU=&jid=377167&xid=462920807

Johannesburg CBD

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Introduction A well-established company based in Midrand, Johannesburg is looking for a ITIL certified IT Manager to join their team. Send your CV to hr5 (at) peopledimension (dot) co (dot) za. Duties & Responsibilities: • Monitor daily Backlog (Download from Compass), Coordinate repair activities with technicians and report progress by COB every day. • Manage technical escalations and Raise technical tickets with respective Vendor where required. • Coordinate customer escalations with Vendor customer relationship team (CRT) • Provide Daily/Weekly/Monthly reports and presentations based on Vendor requirement. • Supervision of the customer support team to ensure compliance to performance targets (KPIs) and overall customer satisfaction. • Development of staff to ensure skills levels match both current and future operational and customer requirements, including training and certification of technicians. • Apply ITIL processes into operations. • Develop interlocks between team and the rest of Service Operations teams. • Develop team targets. • Working with supervisors to improve staff performance. • Forecast, plan and set up business strategies. • To leverage knowledge and skills in the timely operation of the unit. • Drive operational performance and ensure proactively and business initiatives. Forecast, plan and set up business strategies. • To leverage knowledge and skills in the timely operation of the unit. • Drive operational performance and ensure proactively and business initiatives. • Responsible for managing & leading a team of dedicated Technical support professionals (Locally and Globally) in full filling the Customer Support contracts (KPIs / Lead Times) for Regional customers. • Handle customer management escalations, work under extreme pressure, handle emergencies, co-ordinate with different stake holders. • Conducting Periodic reviews with the customer to analyze issues and their trends to take proactive measures to maintain SLA and to exceed clients expectations. • Knowledge of service management integration and ITIL. • Measuring client satisfaction via client surveys and the continued growth and expansion of services and solutions. • Point of escalation for other entities for the implementation of the solution to the customer problem within the defined time frames. • Conduct regular in depth service and process audits. • Employee retention, motivation and training. • Focus on grooming people from L1 to L2, L2 to L3 within select timelines. Experience & Qualification Requirements: • Must have ITIL certification. • Must have experience managing 20-30 members of a team. • Needs to be skilled in handling people, complete operations and technical aspects. https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83NjMzNDQxMzY/c291cmNlPWd1bXRyZWU=&jid=1690591&xid=763344136

Johannesburg CBD

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Our high growth client within IT is looking for a Senior Network Engineer (Network Operations Engineer) The Network Operation Centre (NOC) is responsible for ensuring the maximum possible service availability and performance for our customer facing ISP services and internal network. Sitting within the NOC, the network team are responsible for managing and maintaining the network providing these services. We are looking to recruit a Network Operations Engineer. While you will have some commercial experience working as a NOC Engineer, its more important that you have the aptitude and demonstrable skills needed to fulfil this role whilst experienced members of the team will help you develop your skills and confidence. We interact frequently with Customer Technical Support and Sales teams so its important that we can communicate ideas and information to people from a non-technical background. You need to have a good all-round understanding of networks design and engineering including systems integration. Importantly, Network Operations Engineers must develop a solid understanding of our products and processes, they must be keen to learn, able to use their experience and initiative to tackle a broad range of problems and contribute to the growing success of the company. Once youve settled into the role, you will be asked to join our call-out rota providing 24x7 support for our ISP services as well as covering both planned and unplanned out of hours work as required. *Key Responsibilities* Ensure stable and reliable ISP network services (e.g., access products, service networks and core networks) via day-to-day network performance monitoring. Network troubleshooting and fault analysis; hardware troubleshooting and replacement/repair. Trouble ticket generation and response; carrier interface and escalations. Deployment and maintenance of network monitoring, analysis and reporting tools. Application of configuration changes via our processes. Installation of network hardware and software. Participate in a 24x7 call-out rota. *Candidate Profile* Experience of working on network equipment in an ISP environment, a large NOC or other such company associated with networking. Experience with Mikrotik CCR and Cisco are very relevant. CCNP certified or equivalent level of knowledge with relevant 3–5-year experience. Good understanding of the following technologies: IP Protocols (ICMP, UDP, TCP); IP filtering and firewalling; Routing Protocols (BGP, OSPF, ISIS); Quality of Service; Ethernet (STP, RSTP, .1q VLANs, QinQ). Good working knowledge of BRAS / LNS / L2TP / PPPoE. Basic understanding of AAA platforms such as Radius and/or TACACS. Familiar working in a data centre environment. Knowledge fibre optics and WDM systems and cabling structures. Basic Linux/UNIX skills ideal. Able to analyse problems and conduct effective fault diagnosis and system recovery. Clear communicator (written and verbal). Capable of pr https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzQyNTM3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1233276&xid=1555_42537

Sandton

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The Role: We are searching of a Support Analyst/Support Lead /DevOps to ensure 24/7 support on severity 1 and 2 incidents. Coordinate with other vendors and support team on problem resolution and perform troubleshooting, incident response and WebLogic patching in a timely manner. Duties/Responsibilities: Working with devs on day-to-day basis to resolve and troubleshoot environment level issuesSupport infra teams - Linux Team, DBA Team to perform patch updates / upgradesSupport the production deployments, change preparation, presenting it to CAB, deploying the change on production.Manage, troubleshoot, and monitor data components in such as Elasticsearch, CassandraAttend to remedy tickets on day-to-day basis.Investigate and resolve environmental issues (Ensure environment stability)Troubleshooting problems QA and production environment as necessaryPerform data loading as and when needed and when on Production StandbyPerform production standby on rotational basis (Perform system health checks, check health check logs and system logs, follow the incident management process to raise incidents and work towards resolving them, perform RCAs and document them as and when required.Documentation of investigations, new RD, new processes, etc.Support Lead Provide Support to team in investigations as necessaryCompile reports for the Ops managers as per the prescribed processPlan schedule for Production standby duties by aligning with the Service Delivery ManagerRun stand-ups as and when necessarySort through JIRA tickets for the teamAssist team in backlog grooming as and when requiredRepresent the team in any other incidents and coordinate with respective stakeholders and other teams to get them resolvedAssist with DR failover as and when needed as per the processSkills and Experience: Essential Qualification: Matric Experience Required: DevOpsÂ Configuration of Docker containers for new microservices and deploy themConfiguration of config files for docker containersCreation of Jenkins pipelines as and when neededConfiguration of Prometheus and Grafana for monitoring of the docker containersInfra Capacity Planning - Every Quarter to check the infra capacity utilization and make recommendations if upgrade is required, need to create a document with the utilization detailsWork with SIT Team to get the microservices deployed in SIT environments for testingSupport the production deployments, change preparation, presenting it to CAB, deploying the change on production as and when needed.Manage, troubleshoot, and monitor data components in such as Elasticsearch, CassandraConfigure logging, monitoring using ELK stack for the MicroservicesTroubleshooting problems QA and production environment as necessaryDocumentation of investigations, new RD, new processes, etc.Configuration of Nginx Proxy / API Gateway https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzYwMDE3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1216547&xid=1108_60017

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Server Engineer (1st and 2nd Level Support)

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The Role: We are searching for a Server Engineer to join our infrastructure services division for a fixed term contract expiring on 31 March 2024.The purpose of the role is to provide exchange server monitoring, monthly exchange health reporting, and distributing calls to relevant team members, and ensuring SLA is met on tickets that are logged, ensuring change controls are logged in the correct manner and closed when work is doneSkills and Experience: Qualification Required: MCSE 2016Microsoft Certified:Azure Fundamentals, Azure Administrator AssociateSkilled in: MS AD, Hyper-V, VMWare, Manage Engine Service desk, HP 3Par, MimecastExchange 2016 or higher, ESET SecurityForticlient EMS, SCOM, SCCM Preferred Qualification: MCSE ; Knowledge on Exchange 2016 or higherO365, Mimecast Administration Skype for Business. Experience required: Supervisory responsibilities - noneSummary/objectiveâ??at least 3-4 years working in IT supporthave good people skillsExperience working on Windows Exchange Servers have a good understandingTroubleshooting hardware and software.Key Accountabilities: Duties/Responsibilities: Day to day tasks include managing service desk ticketsExchange server monitoringMonthly exchange health reporting, and distributing calls to relevant team members, and ensuring SLA is met on tickets that are logged.Ensuring change controls are logged in the correct manner and closed when work is done, creating and maintaining Virtual Machines on Vmware and Hyper-VMimecast Administration, creating DNS records, creating and managing DHCP scopes.Azure exposure will be preferred, standby once a month, also patching once a month to assist with compliance of servers in environment, some experience using SCOM, SCVMM, and SCCM is required.Personality and Attributes: Be able to multitask is essentialBe able to work under pressureBe able to work well in a teamWorking overtime is part of the job requirement.Other: Work environment: Hybrid working (client dependant); low noise level, inside , surrounded by other team members to assist with duties. Physical demands: Sitting, moving Hardware to datacentres, carrying cases Travel: Own car essential and travelling is required https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU3MDE4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1209553&xid=1108_57018

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Complement Recruitment are recruiting for a Security Incident Response Analystbased in Sandton, Johannesburg Gauteng. The is a permanent position, remote, but will require on-site meetings at the office. The company offers a competitive salary as well as Medical aid, Retirement Annuity and Death & Disability benefits. Salary: Market Related, PermanentMinimum Requirements:7+ years of professional IT experience in either, but not limited to systems administration, systems engineering, and/or TCP/IP network administration3+ years of professional IT experience including experience in information security, in areas such as security operations, intrusion detection, incident analysis, incident handling and platform managementA sound knowledge of IT security best practices, common attack types and detection/prevention methods including malware, emerging threats, attacks, and vulnerability managementTCP/IP knowledge, networking, and security product experienceDemonstrable experience of analysing and interpreting system, security, and application logsKnowledge of the type of events that both Firewalls, IDS/IPS and other security related devices produceExperience with various security technology platforms such as, but not limited to: SIEM, AV, ETDR, DLP, Email SecurityStrong deductive reasoning, critical thinking, problem solving, and prioritization skillsExperience assisting the development and maintenance of tools, procedures, and documentationCustomer service including the resolution of customer escalations, incident handling, and responseHighly proficient in spoken and written EnglishDuties:Handling of Incidents through ticketing systems and follow through completion and/or escalation in accordance with established procedures.Work in correlation with SLAs as applicable for day-to-day OperationsTroubleshooting security incidents, reported by end-users, or discovered by proactive health checksMonitor multiple security technologies, such as IDS/IPS, Firewalls, Switches, VPNs, and other security threat data sourcesRespond to inbound requests via email and other electronic means for technical assistance with security managed servicesCase escalation and managementResolve problems independently and understand escalation procedureGeneral administration (user accounts, settings, policies, groups, etc.)Miscellaneous security platform specific outputsAssist in the recommendation for improvements and the development of technical standardsCreate, follow, and present detailed operational process and procedures to appropriately analyse, escalate, and assist in remediation of critical information security incidentsCreate, follow, and present customer reports to ensure quality, accuracy, and value to the Client https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUyOTc1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1199129&xid=1266_52975

Sandton

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Hardware/Machine Buying Ensure that all requested stock is ordered and delivered timeously once signed off by the Managing Director or National Sales Manager.Ensure that the best possible price and payment terms are negotiated with the various suppliers.Ensure that all costings and invoice values on BPO are 100% accurate and correctly allocated to the correct centres and account codes.Register care packs to the relevant equipment as per the machine request forms when ordering stock.Capture and submit Care Pack information to HP on a monthly basis.Liaise with suppliers to ensure that deliveries are expedited in an efficient manner and within the required time frame specified.If and when required liaise with the relevant Sales Managers and Sales people in updating them on delivery dates and times.Maintain a positive and professional relationship with all suppliers and staff.Upload supplies and hardware on HP portal on a monthly basis.Keep abreast of specials, and notify the sales teams of any specials being run by any suppliers. Consumables Generic and Original Purchasing of all products requested by the various sales teams and service department as and when required.Create POs when requested, and check that the purchase requisitions are correct.Ensure that all relevant procedures are followed correctly with executing this function and that all relevant paperwork is completed accurately and efficiently. This includes invoices, GRNs, and any support documents required.Pay attention to detail in ensuring that the best possible result is achieved.Ensure that the best possible price and payment terms are negotiated with the various suppliers.Upload relevant supplies on HP portal on a monthly basis. Miscellaneous Buying Purchasing of any other items as and when required in the daily operations of the business must be done within the parameters and required specifications.Ensure the correct authorizing documents are included before the required items are purchased.Ensure that the best possible price and payment terms are negotiated with the various suppliers.Responsible for booking of accommodation, flight tickets and vehicles for all Johannesburg staff and other staff as and when required staff.Assist members of management when required in procuring of non-standard items which are not part of the day to day running of the business. Replenishment of the Bar Ensure, conjunction with the tea lady and Chris, that there is adequate refreshments and snacks in the bar on a daily basis and where there are shortages, they are replenished timeously.Ensure that stock levels are relative to the amount of stock that is used, i.e.: dont pack too many slow-moving beverages in the bar fridge and under stock on beverages that are popular.Work pro-actively to ensure we have stock and the best pricing of alcohol at all times. Inventory Control and Admin https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc4NDkzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1201643&xid=1109_78493

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Key Roles and Responsibilities :Build and lead NOC team. Ensure surveillance, organization, and motivation of all NOC team members. Provide leadership and direction to NOC engineers and leads who are responsible for customer trouble tickets, system events, monitoring, backup/restore operations etc.Recruit and train NOC personnel as required. Conduct regular 1:1s with assigned staff and provide ongoing training, coaching, and mentoring.Develop and drive improvements to all NOC methods and quality procedures to drive high customer satisfaction.Lead the day-to-day activities of the NOC staff to successfully maintain required standards, uptime, and customer service. Ensure that work assignments are completed.Serve as the escalation point of contact for NOC Analysts concerning technical issues. Establish action plans for improvements based on escalation trending analysisCheck whether network performance reports are generated as desired pattern and delivered on time to concerned parties.Have efficient and documented routines/procedures with all concerned inner working units like different system support units, inner working operators, subcontractors, rollout units, planning/engineering unitsCommunicate regularly with line manager (CTO) and customers to get escalations and follow up.Ensure processes are aligned towards achieving committed SLAs and KPIs.Attend management and customers meetings about NOC activities. Achieve customer satisfaction within network performance.Ensure all workarounds performed to restore service are revisited as part of permanent resolutions to network issues.Initiate and implement ideas to improve operational procedures, policies, and functions of the regional NOC.Establish and maintain well-defined and effective communication channels with internal and external customers.Serve as custodian of the NOC Knowledge Base.Continuously search for ways to improve the network performance.Develop proactive methodologies for conducting fault diagnostics and resolution.Identify new interfaces, tools, and applications to increase effectiveness of the Network Management Systems (NMS) deployed.Continuously assess operational and business continuity risks, ensuring timely awareness and deploying mitigating initiatives. Experience and Qualifications required: Bachelors degree in Computer Science, Telecommunications Engineering, or any related discipline.â?¯Professional certifications such as CCNA, CCNP, etc, will be an asset.â?¯Upwards of 12 years related experience in Operations within the Telecoms Industry with at least 5 years in a Managerial role supporting Executives https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc4ODg5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1201906&xid=1109_78889

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Gauteng - International Telecommunications company seeking a NOC Manager to oversee information gathering and dissemination, as well as incident and problem management in the NOC, ensuring that end-to-end processes and activities are effectively and efficiently carried out by accountable teams. Responsible for managing and coordinating the NOC team. The main aim for this coordination is to ensure that the networking system runs efficiently without interruption.Key Roles and Responsibilities:Build and lead NOC team. Ensure surveillance, organization, and motivation of all NOC team members. Provide leadership and direction to NOC engineers and leads who are responsible for customer trouble tickets, system events, monitoring, backup/restore operations etc.Recruit and train NOC personnel as required. Conduct regular 1:1’s with assigned staff and provide ongoing training, coaching, and mentoring.Develop and drive improvements to all NOC methods and quality procedures to drive high customer satisfaction.Lead the day-to-day activities of the NOC staff to successfully maintain required standards, uptime, and customer service. Ensure that work assignments are completed.Serve as the escalation point of contact for NOC Analysts concerning technical issues. Establish action plans for improvements based on escalation trending analysisCheck whether network performance reports are generated as desired pattern and delivered on time to concerned parties.Have efficient and documented routines/procedures with all concerned inner working units like different system support units, inner working operators, subcontractors, rollout units, planning/engineering unitsCommunicate regularly with line manager (CTO) and customers to get escalations and follow up.Ensure processes are aligned towards achieving committed SLAs and KPIs.Attend management and customers meetings about NOC activities. Achieve customer satisfaction within network performance.Ensure all workarounds performed to restore service are revisited as part of permanent resolutions to network issues.Initiate and implement ideas to improve operational procedures, policies, and functions of the regional NOC.Establish and maintain well-defined and effective communication channels with internal and external customers.Serve as custodian of the NOC Knowledge Base.Continuously search for ways to improve the network performance.Develop proactive methodologies for conducting fault diagnostics and resolution.Identify new interfaces, tools, and applications to increase effectiveness of the Network Management Systems (NMS) deployed.Continuously assess operational and business continuity risks, ensuring timely awareness and deploying mitigating initiatives.Experience and Qualifications required:Bachelor’s degree in Computer Science, Telecommunications Engineering, or any related discipline.?Professional certifications such as CCNA, CCNP, etc, will be an asset.?Upwards of 12 years related experience in Operations within the T https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzU0NjIwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1203277&xid=1266_54620

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"tickets for day" in Johannesburg

tickets for day in Johannesburg (44 results)

Results for tickets for day in All Categories in Johannesburg